Find 4 Star Hotels in Hawaii Island, HI from AED 919

"Hotel is run down, while staff is nice. The property needs a full remodel both in rooms and the communal areas "

"Save your money on the included breakfast. It’s a very limited menu from their little coffee shop that’s supposedly available until 10.00am. Good luck with that as by 8 o’clock most of the items are sold out. The wait for check-in was almost an hour, even though there were very few people. But that’s just it - super limited staff. We had to wait in line every day, as a concierge wouldn’t help you once they realized you won’t buy any packages from them and send you to the front desk. The concierge could you care less to help you with questions, the front desk staff was always super helpful and friendly, but unfortunately, usually there was only one person working. The canal boats never ran, and the tram didn’t either half of the time or did not go all the way to the end. Overall, it was somewhat disappointing. This was my second time here and they have definitely declined. "

"Everything was wonderful especially Frann at the front desk. She was very informative and took her time. "

"Our ocean view room was very spacious. Pools were great."

"It’s a very nice place. The rooms are very nice and comfortable. A resort hotel should be 100% operational. The boats don’t work anymore. The tram only serves two sections of the hotel. The food options are limited and of low quality for the cost. A $50 plate of pasta should never arrive at a table cold. Lunch and dinner options are limited. Paying the price for a meal here should be remembered as amazing, not blah, blah, blah. The breakfast buffet is overpriced. The Luau was a great show, the food was pretty good. Standing in line in the heat for 45 minutes is ridiculous. Elderly people need places to sit in the line. Put some benches along the walkway. The lagoon was amazing. The prices for using water toys is ridiculous. Majority sat unused due to the high cost. Management were very attentive. Carter was especially helpful to address any concerns raised. The staff were very friendly and respectful. "

"Balcony ocean view is the way to go here . Don’t be in a rush with service but everyone very friendly and nice and food good"