البحث عن فنادق بتصنيف 5 Star في ماكاريو غوميز من AED 267

"Always easy to point out the negatives, but they are limited. Often out of pool towels, the ultra all inclusive has some odd exclusions. Just charge a bit more and include everything. Could use pool or beach attendants to avoid people reserving chairs. Cheapens the experience. Invest in big ice cubes for evening cocktails That said, the staff are great. Resort is beautiful. Great location. Food and drink are great. A mix of fun and high end cocktails. Cater very well to allergies. ...

"Room was a disaster. Drains in room did not work called for service everyday I was there. The drain in sink was fixed day 3 along with the shower handheld component. However, shower drain never was fixed and we had a flood in the room that reached out to the beds. My kids were showering and didn’t realize that it was overflowing on the fourth day. We called to complain someone came out and tested and said it was fine. I was told it was fixed so the fifth day they didn’t pay attention...

"Staff were incredible. So friendly and kind. Especially given my injury they gave me extra care and understanding. Best service we could have experienced. "

"Everything about the hotel was incredible, highly recommend. Only downside was Mother Nature (sargassum)"

"Raccoons had access to your room from the rooftop since it was made out of tree palms leaves, no one cleaned room from previous stay as the sheets were dirty and dead bugs were within the linen. No refreshing of towels while staying there for 5 days. At night the raccoons were on the rooftop and broke a whole in the palm leaves. "

"My husband and I absolutely loved our stay at Casa Malca. While the property may lack some of the amenities of other hotels on Tulum Beach Rd., Casa Malca features artworks from the renowned collector Lio Malca’s personal collection in the hotel and around the grounds, so it’s a must for art enthusiasts. Additionally, the staff are all extraordinary, addressing us by name and attending to every detail of our stay."

"The entire staff at the resort are amazing. Our concierge Gina was very helpful with recommendations for tours off the property, and things to do on the property. Carlos and Dieder from the entertainment team were full of energy and so genuine in their desire to make sure we were engaged and having fun. We enjoyed volleyball, live music, bike ride into Akumal and other shows put on by the entertainment team. There was always something to do if you wanted to be interactive. Jose was our pool...

"I had a reservation with them and had a family emergency coming up and tried to cancel my reservation with more than enough time of notice and they refused to cancel and give me a refund. "