"Our First Time in Cancun – A Huge Disappointment This was our first trip to Cancun, and we chose this resort because it advertises itself as a 5-star hotel. Unfortunately, it did not meet our expectations. The rooms are small, outdated, and have a serious humidity problem. None of our clothes dried during our stay. The beds, floor, and bedding were constantly damp, and we had to sleep on wet sheets for two nights. We later learned from other guests that this is not normal at other Cancun...

"Perfect"

"This was our fourth stay at this resort, and it continues to exceed our expectations every single time. We travel with our two kids—a one-year-old and a six-year-old—and we truly believe this is the perfect resort for families. My family has been traveling to Cancun for the past 10 years, staying at a variety of different resorts, and this one is, without a doubt, our favorite. The family-friendly atmosphere, activities for the kids, and overall experience keep bringing us back year after...

"We liked the huge pools and you could get hamburgers on the beach."

"Beautiful grounds"

"Most restaurants closed at 3pm. The staff sends you away. Not inclusive as some liquors and wines only available for purchase. Buyer beware from Expedia. Resort credits of $400 is only if you spend $100 then off $25 so you’ll need to spend thousands to get the full $400 credit. I was supposed to get a wine bottle each day and that was not done either. And many of the restaurant s did not have the wine available from the limited selection. Mediocre food - do your research!"

"I have had serval dissatisfaction and disappointment events from staff to service , Expedia says that there’s room service but there is a cut off time which is not mentioned, I didn’t get the bedroom selected on my reservation and many others, However it’s always best for each to have their own experience."