"everything was great"

"The check in staff cannot be bothered. They were hanging out chatting while one employee helped a line full of people. When checking in they forgot to put our card in for incidentals as well as parking. This made parking a nightmare our first evening and next morning. They fixed it later after playing phone tag. They had had an attitude about it. The facilities are nice. The rooms are just okay, but any interactions with staff we had were condescending. The place is nice but their people make...

"The property building looks very nice but the room and bathroom look outdated need to be upgraded. The shower is no even look like a Hilton hotel."

"The rooms were clean and spacious. The staff were fantastic - super friendly and professional. Everyone seemed genuinely happy. The front desk staff especially deserves accolades for staying professional while dealing with a huge obnoxious group of soccer players and broken elevators all weekend. Two out of three elevators were broken which was a huge inconvenience; whomever is in charge of maintenance should have been prioritizing repairs yet they remained broken all weekend. The fact that...

"Staff was very friendly!"

"Room was clean and renovated staff were friendly only con was no free parking"

"The space is beautiful. The location gorgeous. Some issues for me: There wasn't a place to fill up a water bottle. It was so loud. SO LOUD. The marble in the lobby is beautiful, but it carries sound. We heard every conversation downstairs, every laugh, every song played in the lobby, and every person walking through in the morning. We even could hear the elevator ding. The beds are super firm and with the partiers in the lobby until the wee hours and the early risers in the lobby right away, we...

"This is supposed to be a luxury hotel and that was not the experience. The rooms were fine, but nothing more elevated than a Holiday Inn Express. An hour and a half to get brunch (open seating) when there were only 12 people in the restaurant. No manager. No bartender. There was a noisy party in the restaurant who would not be escorted out to the lobby - they were not patrons. Wait staff was not trained in even the simplest of procedures (pour water in the water glasses; bring everyone's food...