"The restaurant staff was phenomenal. Check-in went very smoothly however we were staying in the penthouse. The most expensive room on the property with the taxes were almost as much as the actual stay, the keys to the outer doors did not work and we were locked in for the evening and the desk closed. To be fair it was very late, however, there should’ve been a way to reach someone on the property to let them know we couldn’t leave the top floor
Also, the air-conditioning units were not...
"The restaurant staff was phenomenal. Check-in went very smoothly however we were staying in the penthouse. The most expensive room on the property with the taxes were almost as much as the actual stay, the keys to the outer doors did not work and we were locked in for the evening and the desk closed. To be fair it was very late, however, there should’ve been a way to reach someone on the property to let them know we couldn’t leave the top floor
Also, the air-conditioning units were not...