Find all hotels by Freetobook in Freshwater Bay from AED 249

"On arrival we were allocated a room and the tv didn’t work. The guy on reception moved us to room 103 and we had no pillows and the bed stunk. There was a hole in the back of the door and the decor through out the hotel was poor. My wife slept in her clothing as it felt like there were bugs in the filthy mattress. This place is to be avoided at all costs. "

"Plenty of parking. Friendly and professional staff. Very accommodating when we wanted to change our booking from family room to 2 double rooms. Clean rooms but the hotel is very very dated! In need of repairs as well. We did enjoy the swimming pool and the little jacuzzi! "

"I did not use these facilities "

"Lovely Hotel, right by the beach Everything within walking distance. Will be staying again."

"Great location "

"Perfect "

"Would have been good to have more of a fruit selection "

"The breakfast was limited and dishes took a long time to be replenished. "

"The hotel is beautiful and modern which we liked. It did lack in some big areas and I frankly expected better. The toilet was dirty on arrival and I don’t mean just a little. There were dried urine stains over the seat, the toilet, the base and the floor. Not sure how this could even be missed (which I can only assume means they don’t clean properly). It was resolved straight away but we shouldn’t have had to ask. The staff in the hotel were good. However, not so much at the onsite restaurant (The Rock). We found the service to be poor at the restaurant. We had to wait nearly an hour for a simple main meal which we were told was because of a lack of staff. This wasn’t communicated until after we paid. The prices are also too expensive. We had breakfast every day at this restaurant. The value for money is poor. They do not make it clear what is included. They will only let you order 1 item from the hot menu which is not stated anywhere. So you could effectively be paying £25 for some hot porridge. You also have to self serve everything including hot drinks and toast etc. At this price point I would expect a level of table service. Finally, the room is lovely. The terrace and view is amazing. We loved this. Again though there were some minor things that could be improved. This isn’t a cheap hotel and they need to have a better finish and eye for detail. Carpet edges and joins frayed. Holes in bedsheets. Cracked lampshades. It’s a shame but we probably wouldn’t return."