"Absolutely love this hotel so much that we rebooked with them again. I have never experienced such friendly staff at any other hotel. Multiple people are always greeting you as you walk by. The rooms are spotless and quite spacious (I got the family room). Location is excellent as well. Lots of yummy food spots nearby and train stations. "

"Was super clean, spacious room, staff were very welcoming and helpful. "

"Clean, comfortable, and cozy room. Lovely hosts who helped us make reservations and ship luggage. Excellent breakfast, perfect convenient location. "

"Courteous staff, clean, modern, great food and drink options on site. Chill vibes. Slightly far from the heart of Shinjuku, so it is quiet."

"Nice location, friendly staff, very helpful"

"Hotel Niwa was exceptional. I can’t say enough about the relaxing ambiance in every inch of this hotel. The restaurants were phenomenal and the staff were so friendly and welcoming. Truly breathtaking views, comfortable beds and super convenient to walk to the train. My only regret is that I didn’t stay for longer to take advantage of the refresh lounge and massage room. Highly recommend this hotel and will stay again! "

"Comfortable "

"Yes, room was clean and spacious amenities were all available "