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MSK The Whiteley

2.0 star property
Travelers can relax while exploring Kensington Gardens or planning their day with coffee in the lobby, then savor local cuisine at the hotel's restaurant.

Choose dates to view prices

The Whiteleaf Hotel sits near Hyde Park, offering on-site car rentals and a restaurant serving delightful meals. Guests connect to WiFi and enjoy coffee/tea in the welcoming lobby. Previous visitors particularly appreciate the helpful multilingual staff at the front desk.

Reviews

5.0 out of 10

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk

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About the neighborhood

Located in London City Centre, a neighborhood in London, MSK The Whiteley is near the airport and near a metro station. The British Museum and Royal Albert Hall are cultural highlights, and travelers looking to shop may want to visit Oxford Street and Portobello Road Market. Natural History Museum and Madame Tussauds Wax Museum are not to be missed. Visit our London travel guide
Map
66-68 Inverness Terrace, London, England, W2 3LB

What's nearby

  • If you go to Portobello Road in London it’s obligatory to photograph this antiques and vintage store! It’s well worth a good rummage inside too..
    Westbourne Grove
    2 min walk - 0.2 km
  • Kensington Gardens showing a statue or sculpture, heritage elements and heritage architecture
    Kensington Gardens
    3 min walk - 0.3 km
  • Hyde Park featuring a garden, a river or creek and watersports
    Hyde Park
    10 min walk - 0.9 km
  • Portobello Road Market which includes outdoor art
    Portobello Road Market
    12 min walk - 1.0 km
  • Queensway
    2 min walk - 0.2 km

Getting around

  • Bayswater Underground Station
    2 min walk
  • London (QQP-Paddington Train Station)
    14 min walk
  • London City Airport (LCY)
    67 min drive

Restaurants

  • Prince Alfred
    2 min walk
  • Bella Italia
    3 min walk
  • Bayswater Arms
    3 min walk
  • Starbucks
    3 min walk
  • Gold Mine
    3 min walk

About this property

MSK The Whiteley

Hotel remodeled in 2025 and located near Hyde Park
Close to Kensington Gardens and Portobello Road Market, MSK The Whiteley has plenty to offer. Stay connected with free in-room WiFi.
Additional perks include:
  • Express check-out, a ballroom, and smoke-free premises
  • Luggage storage, an elevator, and a 24-hour front desk
  • Multilingual staff
Room features
All guestrooms are individually furnished, and boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • Wardrobes/closets, refrigerators, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (once per stay)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (40 inches high)
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 2 buildings
  • 6 floors
  • Ballroom
  • Renovated entire property - October 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 30
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 30
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 225 per accommodation, per stay
  • Breakage deposit: GBP 225 per stay
  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: GBP 30 (subject to availability)
  • Late check-out fee: GBP 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Masks are required at the property for guests without COVID-19 vaccination

We should mention

A car is not required for transportation to and from this property

Property is also known as

Hotel Whiteleaf
Whiteleaf Hotel
Whiteleaf Hotel London
Whiteleaf London
Whiteleaf Hotel London, England
Whiteleaf
Whiteleaf Hotel London England
Whiteleaf Hotel Hotel
Whiteleaf Hotel London
Whiteleaf Hotel Hotel London

Frequently asked questions

Is MSK The Whiteley pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at MSK The Whiteley?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of GBP 30 (subject to availability).

What time is check-out at MSK The Whiteley?

Check-out is at 11 AM. Late check-out is available for GBP 30 (subject to availability).

Where is MSK The Whiteley located?

Located in London City Centre, this hotel is within a 15-minute walk of Kensington Gardens, Hyde Park, and Kensington Palace. Portobello Road Market and Kensington High Street are also within 1 mi (2 km). Bayswater Underground Station is only a 2-minute walk and Queensway Underground Station is 4 minutes.

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Reviews

MSK The Whiteley Reviews

5.0

5.0

Cleanliness

8.0

Location

6.2

Staff & service

4.2

Property conditions & facilities
Rating 10 - Excellent. 12 out of 250 reviews
Rating 8 - Good. 32 out of 250 reviews
Rating 6 - Okay. 65 out of 250 reviews
Rating 4 - Poor. 80 out of 250 reviews
Rating 2 - Terrible. 61 out of 250 reviews

Reviews

2/10 Terrible

Gladys

Degeulase
Stayed 3 nights in Jan 2020

2/10 Terrible

michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Appallingly

On arrival at the whiteleaf hotel we found it to be closed down and looking like a building site. The telephone number is invalid and hotels.com were no help at all. We had nowhere to stay and had to find a last minute hotel. We are still trying to get our money back and absolutely disgusted with the lack of customer service aftercare.
Inside the whiteleaf hotel
Stayed 2 nights in May 2021

2/10 Terrible

Marcus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sunkhotell

Skitsunkigt hotell med svartmögel runt fönstret på rummet och sängarna var typ 4 ihopsatta dynor med kanter åt alla håll där man ligger. Vissa i personalen var ganska trevliga medans andra var bara besvärade av att få en fråga. Ingen frukost serverades fastän det stod det i annonsen när vi bokade hotellet! Vill du ha nån form av psykisk klåda ska du åka hit. Personligen kommer jag aldrig att besöka hotellet igen. Riktigt dåligt!!
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Stuslig, slitent hotell med god beliggenhet.

Hvis du er på utkikk etter noe sentralt, veldig billig sted uten noe ekstra, kan dette være stede for deg. Da kan du ikke være nøye på støv, slitne rom og manglende housekeeping. De tømte ikke søppel på 4 dager. Jeg har vært her 4 netter og var nesten helt inneforstått med hva jeg hadde bestilt. Enerom i 3.etg med delt bad. Heldigvis vask på rommet. Toalettet var to trapper ned, dusjen var i 2.etg. Bittelite og ganske så skittent. Kjøpte meg en klut og vasket meg i vasken på rommet. Rommet var helt ok. Seng, ustøtt nattbord, liten pult og stort garderobeskap som helte gode 20 cm ut fra veggen øverst. Bra panelovn under vinduet og en ekstra på gulvet så det ble varmt og godt. Ingen TV, gratis WIFI. Så ingen dyr/insekter har ingen bitt etter 4 dager. Et stuslig hotell, men det kan hende jeg bor der igjen mest pga prisen og beliggenhet. Betalte 380 kr natta og kan ikke være kresen da.
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

Not great

No breakfast as advertised. Generally decor very tied although some evidence of maintenance underway. Mattress wad so far overdue replacement
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing to be like for this property.... even the tube closeness def. is not a + point.
Stayed 3 nights in Dec 2019

10/10 Excellent

Otmar

Liked: Staff & service, property conditions & facilities, room comfort

Alles soweit in Ordnung

Preis Leistung war voll in Ordnung!
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid!

The only good think about this hotel was location, close to tube station, shops and restaurants. With walking distance to Kensington Palace. Rooms were below standards, Room and bathroom were dirty and all you could smell was bleach. In the fridge were damp and juice which must have been there for weeks! Hotel is advertised with breakfast served, when we arrived it turned out that they do not serve breakfast since 6 months! That was the only reason why we picked this hotel. Overall very disappointing stay for the price we have payed. I do not recommend
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bei Ankunft wurde uns ein nicht aufgeräumtes Und schmutziges Zimmer zugewiesen. Nach unserer Beschwerde deswegen mussten wir uns in ein Apartment etwas weiter weg begeben. 4.Stock, kein Lift, Schimmel im Badbereich und ein Bett aus zwei Sofateilen zusammengeschoben!!!! Nie mehr wieder!!!!!
Stayed 4 nights in Jan 2019

4/10 Poor

Mohamed Isbandi

Disliked: Cleanliness, property conditions & facilities, room comfort
if you looking for budget stay.. thats the place bt if you lookin for comfort..look for other hotel,overall cleanliness was ok..room was small with ensuite toilet.. shower was too small n sometime no hotwater.. not convenience if u bring lots of luggage coz no lift.. stairs all the way.. location was good, near 2 underground station, bayswater n queensway,restaurants open till late.
Stayed 2 nights in Dec 2018

8/10 Good

Daniele, malta

Liked: Cleanliness, staff & service, room comfort

Great

Great location. Reception and breakfast staff very nice. Room was great. Only downfall is that we had no hot water for over 3 nights of our stay.
Stayed 7 nights in Dec 2018

4/10 Poor

Jeremie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pas de chauffage chambre humide pas d'eau chaude le soir hôtel très bien situé et personnel aimable
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Hôtel trés bien situé Propreté OK. Salles de bain corrects Quand nous sommmes arrivées le 1er soir, nous étions ds un chambre au ss sol sans fenêtre, rien à voir avec les photos Petit dej trés moyen (café lyophilisé en sachet...), pas de boisson chaude pour les enfants. Servi dans une piece lugubre Personnel gentil en particulier la jeune femme qui fait la nuit en revanche la femme qui fait la journée en w.e (samedi et dimanche 8 et 9 dec) était ODIEUSE et trés desagréable. Hôtel vetuste et viellissant. Limite insalubre. Pas d'asc pourtant 3 étages A ne pas recommander d'autant qu'il y a plein d'hotel de qualité divers dans la rue. C'etait la 1ere fois, mais je ne passerai plus par le site de Oui SNCF pour reserver un hotel
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is filthy, broken shower, no hot water, dirty walls, ripped stair carpets and general disregard. Appalling place... do not book this hotel
Stayed 2 nights in Dec 2018

2/10 Terrible

Lone

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dårlig, dårlig, dårlig

Hotellet er meget dårlig, var der i 4 nætter hvor der ikke blev gjort rent eller fik nye håndklæder, måtte selv finde wc parpir i et skab da der sket ikke var noget service på værelserne når du først var der, det ene værelse var der ingen vand så man kunne bade eller skylde wc’et ud. Kan ikke anbefales
Stayed 4 nights in Nov 2018

4/10 Poor

Verified traveler

Quite old, poor maintenance, poor cleaning,
Stayed 1 night in Nov 2018

2/10 Terrible

Stewart

Dirty room , poor check in-you need photo identification which I was not told about before. Breakfast was awful. I will stay with the bigger chains in future
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Misleading

The pictures here on the app where misleading. The room my wife and I stayed in was not in the best condition. The room was not shown in any pictures posted on the app.
Stayed 2 nights in Nov 2018

6/10 Okay

Thomas

Disliked: Cleanliness, property conditions & facilities

Slitent

Møkkete og veldig slitt. Lite trøkk i dusjen, og vonde senger. Helt ok for prisen antar jeg.
Stayed 4 nights in Nov 2018

2/10 Terrible

Saray, Londres

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Es un hotel en muy malas condiciones Limpieza fatal en los 4 días Nadie vino a limpiar la habitación a pesar de decírselo . La habitación nada que ver con la fotografía de cuando contratemos el viaje : colchones en mal estado hasta rotos armarios las puertas desencajadas ahujeros en el suelo de la habitación un auténtico horror
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I took a single room with shared barhroom. Room was ok, but toilets and shower in a diferent floor. Shower's condition, very poor, small, not clean. I would not recommend this hotel. Paid way too much for what it offers.
Stayed 2 nights in Oct 2018

2/10 Terrible

James, Cambridge

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was supposed to be a superior room, unfortunately tje shower would only allow cold water to flow. After complaining about this 3 days in a row was told, they know theres a problem with the system but can't do anything about it. There was also no maid service, the bed was never made and the tea/coffee was never replenished. Very poor standard hotel.
Stayed 5 nights in Oct 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Es un hotel bien ubicado, es lo mejor del hotel. La habitacion angosta, hotel sucio, nada q ver las fotos de la aplicación con la realidad.
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Zimmer war auf der 3.etg. neben einem lauten alten Boiler, trotzdem war das Duschwasser kalt. Das Hotel ist i.A. heruntergekommen. Wir sind auf der im Internet abgebildeten Eingangshalle hereingefallen.
Stayed 3 nights in Oct 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Tired and needs complete renovation

Cheap but wouldnt recommend staying here. Dirty, tired, no hot water, collapsing bed, windows falling apart, mould in bathrooms, damp smell in corridors and room. Best avoided until refurbished.
Stayed 1 night in Oct 2018