Find all hotels by Best Western in Mountainside, NJ from AED 390

"The room was very clean. The shower had hot water and good pressure. The AC unit was loud and didn’t drop lower than 70. There was a water refill station in lobby. Staff was very friendly and helpful in holding our bags after checkout. "

"The staff was great! Always friendly and ready to help. "

"Breakfast was good, rooms are clean but small which is expected for New York City, parking was $70 a day in a garage two blocks away , no microwave in room , rooftop was nice but the wings were not that good "

"Front desk was terrible when i aske for some help. Cleaning staff was rushing us before our departure and room wasnt as should felt extreemly dirty. I have stayed pleanty of time at yotel witch is why i decided on spendind my anniversary tgere. This was by far the wlrse experience. "

"Everything was perfect! Only thing that was missing was a microwave in the room."

"Staff was great, location is very convenient to Subway and shopping. My only complaint was the elevators weren’t working the first day were there. The staff had to operate manually and it took very long to get up to the 36th floor. Would stay again as long as the elevators are working. "

"The staff overall came across as unprofessional, inattentive, and not customer-focused. At the restaurant, I waited over 20 minutes just to place an order and had to call a server myself—there was no acknowledgement of the delay or any basic courtesy. The service felt outright rude. Additionally, the exit process was poorly managed and extremely frustrating. Upon checkout, I specifically asked the front desk if I could exit directly by car as I was running late and surrendering my Fob. I was told the gate will be opened. However, despite pressing the intercom multiple times (over 20 attempts), there was no response. I had no choice but to park, walk back to reception, and resolve the issue—wasting an additional 10–15 minutes during a critical time. Again, there was no apology or acknowledgement of the inconvenience caused. Overall, the staff behavior reflected a lack of accountability and customer care. The impression I was left with is that guest experience is not a priority here and they are definitely not the in the Customer retaintion business. Never staying here again."

"Room was clean "

"During a snow storm when you can't get to restaurants, having 1 microwave to serve the entire clientele was ridiculous!! I stood in line for 40 minutes behind 8 other people waiting to heat up theitem purchased in the lobby. No microwave in any rooms!!! Awful!!!"