البحث عن فنادق في بونتا سام من AED 409

"Everything about this hotel is amazing from the rooms, pool, bar and especially the staff."

"The food, service and ambiance was 10/10. By far the best resort we have ever been to."

"This property has been very well maintained - it is the same in 2026 as it was 15 years ago with several original staff members. One of the best changes, couples only, no kids. It's a very chill & relaxed boutique hotel with fabulous rooms. The staff is friendly & accommodating. Don't like your pillow? Well, there's a pillow menu to choose from! Want something to eat at 2am? There's 24/7 room service! Want a delicious steak? Go to the steak house and for goodness sake, DO NOT MISS the Agua Viva...

"Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai."

"Everything was wonderful!"

"Great experience, clean resort, best family resort"

"False advertisement. Felt unsafe. Pad locks on many closet doors"

"Exactly what my boyfriend and I wanted for a summer trip, we hung out by the swim up bar and beach and just enjoyed the amazing food and service at Excellence. The Indian food at Basmati and sushi at Spice were to die for. The breakfast at The Lobster House, a total hit. And the kiwi margs ended up being the drink of the weekend! If you want a gorgeous, relaxing but very entertaining resort to eat some of the best food in Mexico at, this is your spot. Also, the service alone deserves its own...

"We stayed on the one bedroom suite and it was amazing. Food was great! Kids loved the pools."

"Great stay. I have stayed at a lot of secrets. It did not disappoint. I am a beach person and would have really liked better beach shade on the non preferred side. Most of them have it. The umbrellas were just not like the huts. Restaurants all great. I didn’t like the drive in the golf cart to there restaurants but the layout just doesn’t permit them within walking distance. Beautiful place. Nice pools. Plenty of seating. Great staff."

"Great rooms and services"

"The only restaurant that has good food was the Chinese restaurant and the waiter Gerardo is amazing he is the best, also Francisco the butler he’s really helpful and has great customer service. The pool attendant Marco doesn’t like to help the non-member guests. He is rude and only pay attention to the members so he can receive tips from them, he didn’t let me get any chair and didn’t want to open the umbrella he even gave popsicles to the other guest and even bother to ask the non-member...

"WOW! Did not expect such a beautiful stay as the one we had. My group had 2 rooms and they were both suites- ABSOLUTELY BEAUTIFUL. It was like a small apartment fully equipped with a washer and dryer! My parents absolutely loved this place. The entire staff was so pleasant especially the person who checked us in unfortunately I did for get his name. Very pleasant stay, we are so happy."

"今回、新婚旅行で夫婦で宿泊させていただきましたがこれほどにホスピタリティ溢れるホテルは初めてで大満足でした。また、私たちは日本人でホテルに日本人コンシェルジュのワカワダ・ユキさんがいらっしゃったことも本当に心強く、ホテルを満喫できた理由の一つです。本当に親身に対応してくださいました。また必ず夫婦で宿泊に来ようと思います！"

"The elevator did not have AC, and it was hot anytime we had to use it. The lobby also was hot without any AC, which made it uncomfortable to stay there for too long. The check-in staff were not friendly. I rented a car, and the afternoon staff at the gates at the resort towards the parking lot was not friendly either. Only these 4 things, but every other staff were really friendly and great. The food wasn't bad, but not great."

"Unfortunately, this was a very disappointing stay and we were so grateful we only booked 3 nights even though it was the longest three nights. We booked a room with a king size bed but were given a room with two full size beds and were dismissed when we asked to be accommodated to a room with a king- no good sleep was had. The rooms are outdated, cracked ceilings, water stains on the ceiling and mildew in the frames from condensation. The light fixture in our bathroom leaked water so we had to...

"My family with 11 yrs old daughter enjoyed our stay at the hotel. Staffs were all friendly and courteous. Facilities were all nice and clean. A little outdated but very well maintained. Food were excellent at the breakfast and lunch by the pool. Joya and Hibachi restaurants were great. The rest of the restaurant were meeting all inclusive restaurant standards. Lastly, Jose at the pool side server made our stay more memorable with his service."

"Muy buen lugar, buenas instalaciones y muy buen servicio"