Find all hotels by Independent in Santa Cruz del Seibo

"The customer service was incredible! The staff members very accommodating and friendly. The food options at the buffets and at the five restaurants we went to were delicious. "

"The resort was good, the room looks bigger on photos, the staff didn’t clean it properly, forgot to put sheets on beds, we had to phone front desk many times for them to come and clean the room. The kids club was ok, but the kids had unlimited access to uncontrolled YouTube on computers there. The animators were good but lack games for adults and seniors like lottery or bingo. The staff was friendly but many of them seemed tired, not smiling at all. The restaurants were very good overall. The beach was great. The tennis courts need more staff to play with. Victor, the guy who works for Expedia was awesome, very helpful and kind. "

"Yes…"

"Totalmente recomendado "

"Everything was amazing!! 20/10"

"WORST. FOOD. EVER. I’ve been to many all inclusives, so my expectations were not high. The food at all of the restaurants was very sub-par. The buffet was passable, but unlike other all-inclusives, there was no dinner buffet (just breakfast & lunch), so you were stuck with one of the restaurants or - even worse - room service as dinner options. The staff were a mix of lovely and friendly, and very grumpy. I also noticed many people NOT tipping, which could contribute to the grumpiness. The room and grounds were very nice and clean, as were the pools, etc. The drinks were strong, which was a pleasant surprise. But again, I tipped the bartenders well! If it weren’t for the poor quality of the food, I would definitely return here. However, the food was so bad that I won’t be coming back. "

"Good"

"Secrets Tides is a beautiful resort with some of the best staff I’ve ever encountered at an all inclusive. From the front desk, house keeping, bar service, restaurant service- everyone was AMAZING! We were checked on at least every 15/20 minutes and we were never without a drink! The beach is amazingly clean- the seaweed cleanup was unreal- almost over the top. The shows were great in the evening and I’m usually not a fan of shows but they all were fantastic. I would 1000% give this place a 5 star rating if the food was better. The hibachi place and the Mexican restaurant were fabulous, despite my husband getting sick after the Mexican restaurant twice. Snacks are non-existent and the other restaurants the food was reheated and never fresh. Despite the food we will be back because the rest of this resort is outstanding. Highly recommend !!"

"👍"