Find 4 Star Hotels in Ferndale, FL from AED 368

"Unfortunately, our recent stay was very disappointing. When we arrived, we discovered cockroaches in our room. Instead of immediately moving us, we were asked if we wanted someone to come spray the room the next morning. We were eventually moved to a different room in another building, but this should have been handled much better from the start. Another major issue was the hotel shuttle service. The website advertised shuttles to Universal Studios, SeaWorld, and Disney parks, which was the main reason we booked this hotel. However, when we arrived, the shuttle desk informed us they only provide transportation to Universal. This was extremely misleading and caused additional transportation expenses during our trip. We also had problems at the breakfast buffet. The first day we were incorrectly charged for a child breakfast, and the second day we were charged for adult breakfasts instead. When we tried to address the issue, the staff was rude and unhelpful. Overall, between the cleanliness concerns, misleading amenities, and poor customer service, this stay did not meet expectations. "

"Loved the resort and the location?"

"Beautiful family friendly resort!"

"Very clean! The bed was a little uncomfortable but we didnt realize we got an ada room. The front desk staff were the friendliest. The resort was beautiful and i the fact that it was so close to Epcot"

"This is an exceptional property with outstanding staff."

"You have to pay $25.00 a day per person for the waterpark, and you have to pay to use the boats. Not all pools had music or an open bar for drinks and food. Also had three out of 7 days that our AC was not keeping up. "