"We didn’t have any breakfast … meeting up with family "

"Great location but hotel could be so much better. Staff not particularly helpful, but to be fair they were all very young. Our room was fine but not replenished with clean towels or other things that you would expect. I asked a member of staff for some bags - they gave me 2 I asked for some sugar - they only had cubes and gave them to me in my hand, I asked if I could put them on a plate, the reply was no, they are for guests ( I thought I was a guest ? ) Asked for milk - was given...

"Incredible value for a hotel in such a lovely part of Bristol."