Find all hotels by Independent in Banwell

"Warm welcome from reception staff upon arrival. We did not use the bar or restaurant area. Overall the property is in a ‘tired’ condition. One of the lifts was out of use throughout our stay and there was a broken window in our room which had been taped up. A refurbishment programme is needed to bring the hotel up to the standard expected for the price paid. "

"The entire hotel was absolutely amazing, close to the train station, close to the shopping area, lots of restaurants, the spa was so very good. The hotel staffs especially Ana and Joe, they were exceptionally helpful, sweet, friendly and kind, the level of professionalism was fantastic. Many thanks to them both. The rooms were clean and smelt good."

"Really loved my room ,spacious and clean. The staff was really friendly. Hotel well located near old city and shopping centre. Plenty of places to eat nearby"

"Couldn't connect my device to tv, "

"Clean large room. Safe didn’t function and no lightbulb in desk lamp. Door card would only function on the 3rd attempt every time. Nice hotel but totally marred by an ‘Anime’ convention which lasted the 2 nights we were there. The hotel never informed us of this before our stay but if they had we would never have booked the accommodation. Noisy and packed with animated dysfunctional young people. We have yet to contact the hotel to raise our huge disappointment!"

"Clean room "

"Friendly Staff Very Clean Room Very Happy Stay"

"I parket at the Cabot Circus car park, and walked through to the hotel. On my way there were a few loud, drunken homeless people that shouted at me asking for change. They were yelling in the street and made me feel intimidated, it's right by the hotel so this wasn't the best first impression. It stank of urine there too. Went into the hotel and didn't get a very warm greeting - the girl spoke very quietly and asked what I wanted. I said I wanted to check in, was bluntly told to give a credit card for security - nothing screams welcome more than being treated with distrust on arrivel!! Bear in mind I'd booked and paid well in advance, this felt like a slap in the face. Anyhow, I went to my room, it was adequate, but I could hear the elevator each time it went up and down, so not great. The windows don't open either, which I didn't like, although the HVAC worked well so I wasn't too hot or cold. The room was nice and clean, and had plenty of storage, and was well furnished. Comfortable bed, and I had a good night's sleep. Overall I felt that the hotel has gone downhill a bit since my last stay, don't know if I'll return. The guy running the breakfast was the most friendly person there, kudos to him. "

"Hotel very clean. Staff were excellent. Location was perfect for what we needed."