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"Unfortunately the air conditioning in the bedroom did not work, temperature was 22-23.5 degrees. It was very difficult to sleep at night as hot air blown through system and I was exhausted after my stay. In the business events area temperature reached 24 degrees during the day and it was very uncomfortable. There are no windows which can be opened. The room service meals were delivered, first evening the bread was so hard it was completely unbreakable, it had possibly been microwaved and could not be eaten. I ate the food as no other option but could not recommend it. The reception staff were friendly and helpful. Unfortunately there are clearly issues with the building which need to be addressed."

"Lovely place to stay"

"Great hotel, great location, friendly and informative staff! Would recommend"

"Great room but a little expensive but I guess they have the monopoly being so Close by Breakfast was good also plenty choice "

"good location, close to an event we were going to"

"I was not allowed to stay in the room I had paid for because they have none of my details on their system, they said it does not matter if I have my confirmation details and I was told to leave, leaving me stranded in London for 9 hours "

"Good customer service from staff"

"nice breakfast"

"Beautiful, peaceful place to stay. Quite different from other hotels I have stayed at. Lovely rooms and spaces throughout the hotel. Staff very polite and friendly. Will definitely use again."