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"The service at this hotel was truly exceptional. The staff were not only friendly but also remarkably attentive — they knew guests by name and remembered individual requests. All of our preferences were accommodated promptly and to the highest standard. The room itself was spotless and well-maintained. Housekeeping was consistently excellent and scheduled at a time that was most convenient for us. The location couldn’t be better — right in the heart of the city, with all major attractions within a comfortable 5–10 minute walk. Overall, our experience was seamless and exceeded expectations. Highly recommended."

"Outstanding amenities like pool, Jacuzzi, laundry, rooftop garden and love entertainment!"

"This was the second stay for us at the Hotel Santa Maria Novella. All that we loved about it the first time we enjoyed again. The staff is very friendly and helpful, the breakfast is very good, the bar is fantastic, the location is fabulous for walking around the core area of Florence. While we did get an upgrade with a sitting area, the room was a bit dark, but our kids' room was very bright with a great view as was the case with our first visit. We would definitely return on our next trip to Firenze!"

"Great"

"Staff was friendly and very helpful Nina at check in was great. "

"This magnificent, luxurious hotel is located at the centre of everything. Just a short walk to the Duomo, to various markets, to wonderful little restaurants and so many shops. We truly loved our stay at Bernini Palace. The service was exceptional. The staff at the front desk were always ready to assist with directions, recommendations and reservations. Truly a pleasure. The daily breakfast buffet was just excellent. So much variety and beautifully presented. The rooms were just stunning. The decor and service levels added to the enjoyment of our stay in Florence. Thank you to all the staff at Bernini Palace for making our visit to Florence even more memorable."

"Very friendly staff, great location. Our family had a great experience. "

"The hotel is amazing. The staff was wonderful and accommodating. The food was wonderful and the pool was fun, surround sound music at the pool area was a bonus. Shout out to the food and beverage manager, Daniele. He was really pleasant to talk to, had a lot of local information to share and makes wonderful salad! I would highly recommend this hotel. It was my favorite while I was staying in Florence."

"Excellent staff, fantastic breakfast, clean room with great bed. "