Find hotels near Cenote Santa Cruz, Playa del Carmen from AED 125

"We just got back tonight! This was our second time staying at the RIU Palace Riviera Maya and it will not be our last! We truly love it there! The staff is so friendly! The entertainment team were friendly, fun and always full of energy! The drink service at the pool were excellent…always making sure you had something to drink! A big shout out to Adriana! She worked the pool cart and the pool bar! This lady has the best personality, funny as heck and is like the energizer bunny! Didn’t matter what day it was, she remembered what you drank! Love her! Different days of the week they had food carts going around the pool areas with nachos, street corn (so yummy) and popsicles! We enjoyed that! The buffets had good selections! Everything so fresh! The Italian restaurant was phenomenal! Best Chicken Alfredo I’ve ever had! We didn’t do the Krystal, Japanese or Mexican ones! We did do the steakhouse and it was ok! Steaks were over cooked! The only real negative thing was that our mini fridge wasn’t stocked 2 days in a row but Andre made sure it was after that! It’s worth the money! I highly recommend!!"

"Perfect"

"Buffet was small and didn’t have much for kids. Staff was excellent. Very kind and helpful."

"Excellent"

"El check in muy demorado"

"Family-friendly"

"Food was good but language was a problem"

"We had a very beautiful time"

"Palmaïa is one of the best hotels we’ve ever stayed at, if not the best. But it’s not just a hotel - it’s a beautifully thought-out, truly unique wellness experience. The design and aesthetics are stunning, with incredible attention to detail and natural, high-quality materials throughout. What makes Palmaïa really stand out is that it’s built into the jungle and integrated into nature, unlike so many resorts that flattened the jungle and built a concrete one in its place. The reward for that approach is the thriving wildlife - we saw coatis, agoutis, spider monkeys, raccoons, butterflies, countless birds, and lizards everywhere. Food was absolutely amazing. We’re not vegan or vegetarian, but loved the concept and all the options. It really makes you more open-minded, and if you want meat, fish or cheese, that’s easily accommodated too. Special mentions: the Palmaïa burger at Su Casa (!), charred broccoli and prawns at LEK, and the delicious snacks at Plantissa. The staff were warm, attentive, and genuinely caring - nothing was ever a problem. The all-inclusive is actually truly ALL inclusive, which is rare these days: room service, beach service, taco van, drinks, wellness classes, workouts - everything. Spa is extra, but absolutely worth it, especially as treatments include access to the private cenote and Mayan steam bath. The beach is beautiful and genuinely great for swimming. Yes, Riviera Maya has seaweed (we visited in May), but staff worked constantly to clear it"