Search Chalets in Central Tennessee

"Pleasntly surprised how nice the property was. Breakfast was great. "

"I purchased a King Bed room from Hotels.com and thought it came with breakfast. When we arrived, they told us that since it was sold through a 3rd party (Hotels.com/Expedia) that the breakfast was not included but would be 14.99 per person each day. They also informed us that they were sold out of the king size beds. When I asked them how because I had made reservations earlier and confirmed the day we left to go to Nashville. They said that 3rd parties often do not know what is available. They could only offer us two queen beds and tey supposedly upgraded us to a room on a higher floor with a better view. I'm not sure what the view was supposed to be of. All I could see was the roof top of some of the surrounding buildings. I would not consider it an upgrade. In addition, the parking cost an additional $55 per day. There was a $50 per day incidentals charge that they say should be refunded. Also, they tried to collect an additional $100 for our service animal - which we quickly informed them was not legal. So, we did not get the room we paid for and ended up having to pay an additional $300+. Also, the shower doors would not stay shut so we had to hold them to keep the water from spraying in the floor. Definitely was not the "bargain" we thought we were getting. I knew I should have booked directly with Hyatt. I've never had issues with them like this when booking direct."

"These hotels are not cheap! Got to room and toilet was running,vanity faucet didn't work,tp holder was broken, drain in tub was plugged,staff was kind but only credited back $20 and some points before moving us to another room,not much credited for having to go to another room! "

"This had to be one of the most pleasurable experiences I had in a really long time. We had a two bedroom suite with a full kitchen and living room which was very convenient. The only negative thing I can say is that someone forgot to take the trash out of underneath the sink but as soon as I brought it to their attention, it was rectified. It was close enough to everything and far enough to enjoy some wonderful sleep. A washer and dryer in the room alleviate the need for packing so much clothes. Having food and laundry soap in the lobby was also an added bonus."

"The overall property was great however I use the same credit card I used to pay via Expedia in the hotel ended up charging me almost $1000 in six separate miscellaneous transactions and when I approached them about it, they stipulated they were unaware of what transactions I was talking about it took approximately 12 hours to figure it out and get it corrected. Then after checking out, I was charged for another room in which I never requested. "

"The hotel was not clean. I have photos of urine stains on the walls in the bathroom."

"There is only parking in the garage, and need to use your key to get in and out. Construction noises during the night and day, but the ac is loud enough to cover up that noise. We walked to downtown and it took us 20 minutes. The bed is very comfortable and breakfast is good, but crowded. It probably needs a better setup. We did find some candy wrappers in the ground."

"Beautiful Property. Tons of food and shopping onsite. Convenient to The Opry. Kind and courteous staff. "

"Room very clean and spacious. Staff was awesome. They set-up a shuttle to airport for me. I’ll be back. "