Find hotels near De Montford Hall, Leicester from AED 196

"Huge variety at Breakfast in clean and bright surroundings "

"Nice"

"Breakfast was good, but the black lady at breakfast was extremely rude to our family. She said and I quote "your kids need to wear clothes to breakfast and they will not be allowed tomorrow to have breakfast if they don't wear clothes" to make things clear, my children were wearing onsies and she had an issue with it. The next day another lady was doing the job and she was lovely to us. The funny thing was that we spotted a huge American group of girls who were ALL wearing pyjamas and nobody said a word to them! Shocked and bitterly disappointed."

"The hotel is in the middle of Leicester and does NOT have the parking they claim to have so nowhere to park. Room handles and floor were sticky and bathroom had no heating so was like an ice box. As an experienced traveller I always request a quiet room and I was on the first floor at the back of the hotel. Traffic and general noise was high and the noisiest bin men in the Country crashed around at 600am having loud conversations with hotel staff. This is the 15th hotel I have stayed in this year and the only one I have left a negative review. "

"Great location. Awesome customer service . "

"Lovely newly refurbished room."

"Clean room, lovely staff"

"Single Room having no Table for laptop etc. And rooms are so cold with hard pillow"

"Absolutely awful. No housekeeping despite our requests during our entire stay. We could not even get a hold of staff as no one was at the reception or restaurant. We had to phone the hotel via the general number online and ask to be put through to the hotel chain. Extremely poor cleanliness, there were stains all over the bedsheets, chairs and a strong odour of urine in the room, carpets and bathroom. Filthy toilet, grubby bedroom and all surfaces were full of stains and spillages. The towels were not fresh and the water pressure was ridiculously low. The lifts took an age to get to our floor and we had heavy luggage and missed our train waiting for the elevators which did not operate in any order whatsoever. I am appalled at this hotel and will never stay here again. This is by far the worst place we have ever stayed in and couldn’t believe they were charging people such fees for an extremely poor environment. We felt as though we were at a safety and hygiene risk, the whole space was simply non-livable. Very poor service, rude reception staff at check-in and no one available to help during our stay. They expect people to inform reception for housekeeping and there is not a single person available in the lobby, reception or bar area. This is perhaps a way to avoid housekeeping and save on resources. No one wanted to assist or serve customers. They have the audacity to charge 15GBP for an early check-in but the rooms are not even cleaned properly. Horrific experience. "