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"The public areas of the hotel were clean and comfortable but my room was downright scruffy. The carpet was fraying in places and although the toilet, sink and shower in the bathroom were clean the room itself was in need of attention. The only good thing about the room was the view! HOWEVER I understand that the hotel is in the process of renovation, in fact work was in progress in one room on my floor so I was probably unlucky in the timing of my visit. I have to say that all the staff I...

"The best hotel very unique property large beautiful territory, top of the line taste , design , everything is 5 stars. It is 5 stars hotel one of the best hotels ever - very Scottish too so you can truly feel Scotland through it"

"Food was very good. Staff were very helpful and friendly. Hotel had wonderful views of Rothesay Bay."

"Very nice hotel in the best surroundings. Will definitely recommend."

"Ein tolles Hotel in alten Gemäuern. Schöner Kontrast mit einem modernen Bad in unserem Loch View Room. Klassische Möbel und Teppichböden. Gute Balance zwischen Alt und Modern. Personal durchgehend äußerst freundlich und zuvorkommend. Frühstück ist ausgezeichnet! Frisches Toast und Gerichte mit Ei werden serviert. Alles andere gibt es am Buffet. Abendessen sehr lecker! Und immer ein toller Blick aufs Wasser. Die Bar und die Bibliothek haben einen besonderen Charme."

"It was fine. Desk staff not so helpful."

"Stayed one night in en-suite room at back of property. Some people were disturbed by noise but we were fine, even with window open. For one night and a bar downstairs it was absolutely fine"

"Unreliable"

"Comfortable room with lake view."

"I was part of a group of 5 with DB reservations. 3 arrived in advance and told us not to come. I tried to get out if this reservation in advance Inc calling from a flight. They were adamant that no refunds would be given. The advanced party were correct. The room had not been cleaned, it had mold in the bathroom, used toilet tissue left on the floor, at least 5 spiders crawling around. All of this I have on video. Horrendous does describe it. None of us stayed and we effectively lost all our...

"Quite expensive. Our ground floor rooms that looked out onto the loch was obscured by a car park, so better to get a room on an upper floor."

"Rooms had tires and dirty carpet but very clean bathrooms. No A/C and no screens on the windows. Restaurant and food were excellent. Pictures in listing were very “generous” and seemed like a misrepresentation. Views and staff were amazing."

"Our favorite place we stayed in the UK. It was amazing and i highly recommend a stay."

"Great customer and friendly service. Well appointed and clean rooms. Dogs are also very welcome. Food was lovely at both dinner and breakfast. Very nice stay ."