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"We stayed in one of the beautiful, cosy stream huts. Everything was comfortable and clean, and the thoughtful touches were greatly appreciated. The log burner added to the experience too."

"This was a really disappointing day. We found the rooms were not very clean very dusty dirty corridors the whole hotel is dated. The problem is the cleanliness. When we had breakfast, the plates were not clean. The whole pool area was dirty. The toilet et cetera were not very nice. Wi-Fi was okay. Breakfast wasn’t great. The milk had gone off in the large container and I told them it had gone off and it took about 20 minutes for them to replace. For a four star hotel, it wasn’t a nice...

"Great Location, on the high street."

"Great room and very spacious- loved the extras like the vanity and towel warmers. Bar staff was very friendly and engaging - made for nice conversation. "

"Leuke straat middenin het centrum en parkeergarage om de hoek. Vriendelijk ontvangen en behulpzaam met het oppassen van de koffer voor incheck tijd. Ruime kamer en goede douche met doucheprodukten. Ontbijt was gevarieerd en genoeg."

"Very nice hotel. Friendly staff, good facilities. 10 min walk to Canterbury centre."

"Rooms were dirty, mouldy walls, moudly curtains, previous guests make up and marks all over the headboard, a sink that took a day to drain, old tired bath that no one would ever want to relax in. Hooks hanging half out of the wall. Breakfast was poor, never seen a full English served with roast potatos and they tried to charge £2 for a coffee that isn't from a coffee press... The biggest joke here is that there were people complaining about the state of the rooms in front of us, with similar...

"Easy to walk to and from city centre. Restaurant hours were very convenient. Breakfast was very good."

"Stayed in one of the lodges and found it very comfortable. "

"We thoroughly enjoyed our 3 night stay in this almost 8 century old hotel with Alice in Wonderland maze of hallways, tilted floors and lichen/moss encrusted roof tiles. Location is perfect, rooms quiet/clean, beds comfortable, staff kind and welcoming. "

"Everywhere was clean & tidy! Rooms were well comfy. Breakfast was great. Only stayed one night but all was great. "

"We got what we paid for basic a bit tired but couln't fault the helpfulness of the manager Sanjeev. He helped with cases was very attentive explained breakfast etc. Was ideally located for shopping and exploring Canterbury"

"We stayed in Willow, the staff were so lovely and attentive! They work so hard to make everything nice for you . The balcony was lovely this morning. We did the walk around the nature reserve and boat trip was great! Pete the captain was so nice and very knowledgable. We had the best time and Will definitely come back soon . Thanks to all the staff x"

"Nice "

"Great location, beautifully presented and delicious continental breakfast. The staff were very helpful. "

"Breakfast was made to order"

"Still waiting on on a booking thats gone wrong "

"It was one of the most pleasant stairs i've had in a long time.And the service was excellent and the breakfast.Simply wonderful"

"Really big and nicely decorated room which was spotlessly clean, friendly staff. Would absolutely return "