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"I didnt like that I was given a very hot room 30 degrees at the end of a corridor up 4 lots of stairs and had to carry my case the whole way."

"The room was very dated. We were told all the family rooms are like that. Chairs in the restaurant also needed some maintenance and cleaning."

"Das Zimmer war entgegen der Bilder ein durchschnittliches Hotelzimmer. Das Bad war nicht ganz fertig. Ich habe eine Dame auf dem Flur gebeten noch einmal zu schauen. Das Personal war sehr freundlich und hilfsbereit. Das Essen in der Brasserie war gut. Leider habe ich mehr erwartet, nachdem ich die Fotos gesehen habe."

"This property is at Terminal 5 with no shuttle service. I have traveled a lot and usually an airport hotel is either located at the airport or has a free shuttle service. This is a nice hotel but our first uber driver took us to a different Holiday Inn Express from the car rental at a different terminal. By the time we paid to get to the hotel and then to Terminal 2 the next day we could have spent $75 more on a more convenient location. My fault for booking in a hurry without checking...

"While the staff did their best to help us. We had to change rooms at 2;30am after coming back from a gig at Wembley. The bed was like a rock. TV was damaged. The chair was broken and the air conditioner didn’t work."

"The room and corridors were hot. The fan in room made a terrible noise. I had to ask to change it. I had ask for a mini fridge in room there was no fridge. I had get door security card changed 4 times. Every time I returned to room cards did not work. The beds were not made up each day. I asked them to but they pretended by just straightening sheet. It could be great a great location a great old pub but no attention to detail at all which showed lack of management when I asked about they...

"This was an absolutely beautiful property! My husband and I stayed in the more modernized side and it was very clean and comfortable. The historic lodge is the real show stopper though. We throughly enjoyed walking the property. The gardens were beautiful and there were some very nice walking trails. We had the pleasure of being helped by both Tiegan and Lewis, they went above and beyond to make our stay so special!"

"Had a great stay"

"Excellent hotel, stay for my birthday, great personal touches. An excellent location with parking and a clean, comfortable and stylish room, enjoyed afternoon tea in the new restaurant Penningtons and a drink in the bar, would definitely recommend and stay again. Thankyou to the Castle Hotel for a special Birthday stay."

"The breakfast was great!! Lots of options, many hot items available. Exterior of property could use some upgrades, but the room was clean. Great option for airport access. The 703 bus will take you there from across the street for £3 instead of the £55 for a taxi."

"lovely helpful staff nice and close to thorpe park the darts and cinema seats to watch sports were a quirky touch. also kids buffet food was spot on"

"Amazing stay"

"The hotel looked and felt tired. The parasols had seen better days and could do with replacing. Breakfast was very nice, the room large and clean."