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"We just returned from a two week stay at this hotel and it was NOT what we expected. The hotel staff was not helpful or accommodating at all! We were there for two weeks and the cook was out three days during our time there and we were only offered cold cereal and toast for breakfast; that's after paying full price for the full breakfast program they offer! I would NOT recommend this hotel to anyone staying more than one night!! Our room was not cleaned when we asked them to clean it, and we...

"We enjoyed the pool and the breakfast"

"Fab stay! Very clean and tidy, staff couldn’t be anymore helpful, just a shame it was let down by the breakfast which wasn’t great"

"The staff was great very helpful. Clean."

"Excellent location next to the river, within walking distance to everything. The chilled drinking water in the lobby was a nice touch. The room was small but comfortable, but it had a peculiar smell, maybe just from the age of the building? Despite being on the ground floor, there were stairs up and down and an awkward corridor to reach it. The restaurant was overpriced for what it offered, but it was our first night and we were too tired and jetlagged to go out in search of food."

"Beautiful building and grounds. Staff were excellent, nothing too much trouble"

"Hotel needs a refresh - a bit tired. Large hotel with long walks to rooms. Too 'perfumey' for my liking as I am scent sensitive (asthmatic). However, the staff were very friendly and the breakfast buffet was fantastic."

"The room was very clean and spacious. The staff at the front desk were very helpful! Hope to return next year!"

"Very clean, and location was excellent, right in front of the castle"

"Belter"

"Staff"

"Lifts weren’t working and the room was tiny with a sloping roof - not good for the money paid! The bathroom was also small with the mirror on the sloping roof! Useless! Grand impressive hotel but probably wouldn’t return Disappointed Receptionist was very helpful"