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"Mixed Experience – Great Location but Hygiene Needs Improve The hotel is very well located, which made getting around quite convenient. The staff were also friendly and helpful throughout the stay, which we appreciated. However, the overall hygiene standards, particularly in the toilet, were below expectations. Additionally, the carpets in the reception area and corridors were quite old and had an unpleasant smell, which affected the overall experience. With some improvements in cleanliness...

"Amazingly quaint location views and steps from a subdued river Thames. Convenient location short Uber to either Windsor or King HenryVIII Hampton palace. Straight into London Waterloo station. Mason and Judy thoroughly thoughtful and kind. English family town. Loved our stay"

"Good hotel. Clean. Friendly staff"

"Very convenient to Heathrow. Google maps recommendation was to bus from terminal two and transfer but we found it more convenient to take the train to terminal five and then it was a short bus ride. Bus stop to and from the airport is right in front of the hotel, which is perfect Very friendly staff and nice rooms. Unfortunately the air-conditioning wasn’t working and it was 30°C in our rooms. The check-in staff should have told us rather than us having to go back down to reception, find fans,...

"Staff were really friendly and helpful"

"Normal level of service provided "

"Clean today just dated in places "

"What a lovely clean lodge, and my grandson was kept occupied with the man play areas and Lego stations. The staff were very friendly and helpful. We will be returning 💖"

"Basic room no amenities/ bar but you could make a hot drink and free water. Helpful staff who were very busy with group check-ins for air crew and sorting guests arriving for functions "

"I reguarly stay here before returning home flying from Terminal 5,it is only 20 minutes in a taxi. The Hotel is extremely well located and all of the Staff are always very helpful"

"Morning breakfast was fantastic and the location is wonderful. "

"Lovely hotel central to everything"

"Always love staying here ! The accommodation is beautifully presented and maintained and the staff and food just excellent . Just wish there were steam room and SPA facilities available other than the treatments . Also super convenient for Heathrow without being a run of the mill airport hotel "

"Clean room non working air conditioner location is good"

"Receptionist Dragan is an excellent member of the staff. We appreciated his efforts to ensure our stay was memorable "

"Convenient location for Heathrow T5. Easy to park. Clean & well maintained. Nice bar area"

"This hotel & the brilliant staff working there (Michael, Matthew, Hannah just to name a few!!!) made our stay in Windsor fantastic!!! Great location 👍 rooms are lovely (ours was a dog friendly room too!!!) classy décor & cosy beds; bathroom was excellent plus large walk-in shower!!! Car parking very secure 👍 We definitely recommend this hotel & we will certainly be visiting again ✅"

"The breakfast was average with good value. My TV remotes battery was low and I could not use the TV. The staff came up with a replacement with new batteries. A shower conditioner was empty. beter review is required of all amenities prior to making public. Not sure if I would recommend."

"A historic hotel set within the most stunning of surroundings. Friendly staff made our stay very enjoyable, dining in the main restaurant was somewhat disappointing however."