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"Staff was great"

"Great service smooth checkin, room was fully equipped and clean, no noise around and a perfect 1 nights stay"

"I would give this place zero stars if I could. Staff was rude and treated us like we were bothering them. The lobby security guard stared at my wife and my sister in such a way that they felt unsafe and actually refused to go outside without me. The cafe attendant refused to take my wifes "kids menu" because they were not physically there in the cafe. Meanwhile, I was in the room with my kids because one of them was ill. The room smelled terrible, there were drunken workers watching football in...

"Great hotel"

"Excellent service. All the staff was nice and helpful."

"Please do not contemplate staying here over the summer months, we stayed over royal Ascot weekend and I cannot put into words how hot the rooms and the corridors were it felt really unsafe. They give you a desk fan in the room however this did absolutely nothing for the room temperature. I’m 7 and a half months pregnant and was looking forward to this stay, instead I felt faint and extremely hot over the 2 nights we were there. My husband and I had to ring"

"We stayed for 2 days and had a blast. Excellent facilities and the staff are great!"

"Hotel has seen better days with inconsistent amenitities in the rooms. We booked three family rooms and two of three had a safe, two of three had a fridge, AC couldn't cope with the high temperatures (above 30C)."

"This place is a solid 3 star hotel, in a great location. The property in rough condition, I could feel the springs in the bed, bathroom looked like an insane asylum, the continental breakfast was a bag of snacks put together from the night before… but as soon as I walked out the door, recognized why I paid to stay there."

"Even though this property was under a little bit of construction it didn’t bother us a bit. The hotel itself is absolutely charming, and the staff were ridiculously welcoming and kind willing to help us with anything we needed to make our time there more comfortable. It’s right in the heart of town and within walking distance to the castle, food and shopping. This is a great find and reasonably priced for the standard of room and service! Highly recommend!"

"I've stayed at the hotel many times in the past before it became a Warner hotel. Although the facilities are still excellent I was a bit disappointed in the quality of the food in the Market Street restaurant (both evening meal and breakfast). Perhaps it was just that the previous standard as a business hotel was higher than current. We also could not get air-conditioning working in our room ((2021) this appeared to of been a problem for a number of the visitors."

"Lovely stay, helpful staff and lovely breakfast"

"England and Great Britain have manor houses and castles galore that have been turned over to hotels. We have stayed at many. None come close to the care taken and beauty of the grounds and gardens. Awesome. Unparalleled. Unequalled."

"Best aquatic facilities I have experienced at a Fairmont property. Reception was very helpful in a walkabout of the onsite restaurant options. Enjoyed walking the grounds."

"Djiej"

"The property was perfect. Location was perfect too, right in the centre of the town. The rooms where large and there was a fridge in the room. Lovely bathroom. Couldn't fault anything within the hotel. There was only one problem and that was with the parking, there is a car park at the hotel but it was 40 pounds for our 1 night stay which I thought was expensive. I have a disabled badge so it would of been so handy to of used the car park, but instead I had to find a car park as few minutes walk...

"Booking was cancelled by the hotel and was only notified whilst travelling there (6 hours after booking) as booked same day. Got to the hotel to be told to check the Expedia site for other hotels as was told they could not do anything. Staff were extremely unhelpful"

"Great room , bed perfect. very quiet , great A/C, Bathroom could have been a bit cleaner ( attention to detail - previous occupant's hair grips were on the floor). Biggest let down was Breakfast. very transport cafe. Staff seriously struggling to keep up with turnover of customers ."

"Most special overnight stay. Magical 24 hours. We will be back. Valet staff annd reception are really super and go the extra mile."

"Great suite,room 140.Beautiful place.Great food. Stayed for 2 nights.Our suite was not cleaned after the first night.I told the receptionist.She said they had been having problems !.They did not offer me a discount."