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"Ideal location if you are going to Twickenham."

"Staff is very welcoming and friendly. Rooms are clean. Food is nice. Can’t fault it really."

"Limited staff Long waiting queues (check in and being served in restaurant) Old air conditioning unit makes a lot of noise Hairdryer not working it smelt of burning when switched on They wouldn’t take cash payments card only"

"Housekeeping supervisor has excellent customer service and the staff was great"

"The White House end of the hotel is lovely. Sadly we were in a different part where the rooms were tired and ultra basic. Our room stank of vomit, the mattress was very old and uncomfortable, we could feel the springs in the bed. We only had one towel and one toilet roll for two of us sharing a double room. The staff were kind but lacked an understanding of hospitality, in particular they were confused when serving dinner. Two meals came out wrong, then were corrected before being taken away,...

"Room was good. The Netflix/Prime Video wasn’t working. Went to front desk and they said they would send someone up. 1.5 hours later nobody arrived. Went back down and they said they have had issue before. Said they would bring me an hdmi cable to my room. Never received. Fire alarm went off at 645 in the morning. Took a couple minutes for them to turn off and no fire in the building."

"The property is beautiful - all the amenities and great playgrounds for the kids. Sign posting is terrible and staff responses are lacklustre at best."

"A typical airline crew hotel. A bit tired in places. Could do with a refresh. Super friendly and helpful staff. Excellent breakfast"

"Well positioned and maintained property with friendly and helpful staff."

"Basic but did the job"

"We had a wonderful stay here, even with the construction the hotel is doing. Our room was comfortable and clean, with welcoming free beverages, snacks, coffee and tea. Beds were extremely comfortable. The staff was extremely helpful and kind. We were within easy walking distance to the train station, shops, and pubs."

"From the photos of the rooms I had seen, I was prepared for a rather boring, average room, so I was very pleasantly surprised when the room turned out to be very stylish and charming. The fabrics were of lovely and of good quality and there were antiques as well as modern touches. The bathroom was spacious and had really nice granite and large porcelain tile. There was a jacuzzi tub which we enjoyed a soak in. We had dinner in the restaurant. It has a fairly simple looking menu, but the mushroom...

"Best aquatic facilities I have experienced at a Fairmont property. Reception was very helpful in a walkabout of the onsite restaurant options. Enjoyed walking the grounds."

"We spent the weekend here and had a lovely stay. The staff were incredibly friendly and welcoming, and the hotel felt clean and comfortable. Easy to find and park. The spa was a really spacious, relaxing, and well maintained. The only minor downside was the view from our room, although that’s not really something the hotel can control. We were also a little disappointed that the spa appeared to close an hour earlier than expected on the Saturday evening. It’s possible I may have misunderstood...

"Gorgeous historic property. The entire staff couldn’t have been more helpful and gracious. We’ll definitely stay here again next time we’re near Heathrow. Very convenient….only 8 miles away."

"I dont like the attitude, cunning attitude and attempt to cheat of the staff."

"I think the basics in 2026 is to expect usb charging points to be available"

"Great location, very restful stay."

"Friendly and helpful staff, the rooms were big and spacious. Feel the carpets, furniture and design are in need of a refresh. There was a musty smell throughout the corridors and the room smelled sweaty. Fortunately I arrived at 11pm so I opened the windows and aired it out which helped with some of the smell. The corridors were dingy and musty tho."

"Good bed, handy to central Slough. Like all central hotels need to give better advice on where to park to drop off bags and where the ‘available parking’ is situated."