Family Hotels in Leicestershire from AED 228

"Bathroom was poor with outdated bath and shower which was dangerous to use. The group booking for 9 people did not seem to exist. Very poor internal communication. The bedroom doors were not soft close and banged all night as people went to their rooms. We were refused entry to the dining area at 7.00 pm as we hadn't booked never having being informed of such a procedure at reception. Finally two days before we were due to arrive we were informed that our booking made on Jan 23rd nearly 2 months prior was cancelled due to overbooking!! After several phonecalls to the hotel we finally got our booking reinstated. What a stressful experience for an 82 year old alumni of the University attending our 63rd reunion (Rutherford Hall block 5 ,1963) "

"Not bad hotel .room showing bit of sge as bit of black mould in grout on bathroom . Had good which was good apart from hair in pizza .but as compensation gave us a couple pf free drinks .all staff were lovely"

"excellent hotel. recommend upgrading to the exec room well worth it "

"All good, parking a bit of an issue "

"Hotel is in nice surroundings and the room was large and comfortable. Easy parking aswell. Good value "

"Ample parking, friendly reception staff, a very dated hotel, disabled stairlift out of action between reception and bar / restaurant area. Room 109, 24” TV, remote control battery cover gaffer taped up, pixelated picture, reception notified, they changed the co-ax cable and handset, but no real improvement in picture quality. Bedside light did not work, bulb replaced by staff, still didn’t work, so given a freestanding bedside light. Bathroom radiator didn’t work, and couldn’t be turned on, both sink and bath plugs, rubber type, discoloured, as pop up wastes were missing, bathroom extractor fan covered in dust. Restaurant staff overworked, 1 member of staff, trying to setup for a business function as well as trying to keep up with refilling cooked breakfast items. Tablecloths not changed when table had been reset, baked bean sauce stains on the tablecloth. and napkins missing from the table. Definitely wouldn’t return."

"Clean room - if not a little small - good amenities. Banged my head twice on the low door opening to the toilet."

"Great secure parking. Staff were friendly abd room was spotless. Good selection of tea / coffee / biscuits. Window a little worse for wear! But had a good nights sleep. Brekafast was good but the granola was all stuck together in one lump in the container and some products slow to be replenished. All in all Good value for the money it must be said."

"Staff were welcoming ( a special thanks to Katelyn who went above and beyond) Pet friendly The room was spacious and clean "