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"Lovely stay. Staff were super helpful and friendly. Really convenient for The Royal Concert Hall for someone with limited mobility. Whole hotel is a little tired, but was clean and facilities were excellent. The bathroom in the room was well proportioned but the toilet was situated under a grab rail which made it virtually inaccessible for a larger person, sitting sideways was the only option. The restaurant was lovely, but was under staffed, there only appeared to be one (lovely, helpful)...

"Everything was great but wasn’t impressed with the threadbare carpet in room 452! It let the hotel down. "

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"Staff were polite and friendly. Nice location and everything was clean. "

"lovely clean hotel, but be warned parking is expensive like a lot of hotels"

"We were put in a room that was freezing cold, in the basement, noisy wasn't the word, the floor boards above sounded like they were going to cave in! Cold basic and not comfortable. Disappointed"

"Breakfast as expected"

"Disappointing 'spa', cold pool, broken steam room and cold showers."

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"The carpet had stains, the shower screen had mould and dust on lampshade and creased net curtains. All very minor but if fixed it would be a definite fix star. The amenities and facilities themselves are fantastic. "

"Great price and stay"

"The best location for walking around town"

"Room could’ve been cleaner. Floor wasn’t vacuumed properly and the bathroom mirror had water marks on. Staff were helpful on arrival. "

"All round excellent services, room was clean, neat and spacious"

"Amazing hotel room, and lovely history. 10/10 would recommend staying here. "

"Breakfast was delicious, room was clean and comfortable spa was good shame sauna was out of order "

"Super location for Football nearby, comfy rooms and a lush breakfast"

"The room was so dirty, hair in the bath, black mould all round the shower door and bath seal. Literally wiped it and the mould was coming off on tissue. Absolutely disgusting. Complained at reception but haven't had anything back from this. There was also soap in our kettle. Could really do with being redecorated, looked like a leak all down the inside of the windows and all just look shabby and outdated. Would not recommend especially with children I didn't even feel they could play on the...

"The staff are realy helpfull We enjoyed ower stay but the rooms realy need updateing and the plumbing needs sorting out"

"Excellent welcome abd information from staff Free Parking Room quiet warm no noisy fans heaters Bedding clean, great choice of pillows Wide corridors quiet "