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"The air conditioning wouldn’t work in the room and was reported twice and not repaired. A fan was supplied but that just blew the hot air around the room and was very noisy. I understand that problems occur, but this clearly wasn’t working before we were assigned the room. Finally no discount or future credit for the discomfort was offered. The staff were polite but didn’t seem inclined to solve the issue."

"Nice hotel, nice people, terrible smell in the room all night from the drains."

"We arrived early and staff went above and beyond to help us, allowing us to check-in early which was much appreciated. They’d even left a card and complimentary gift drink voucher in the room as they knew we were celebrating a birthday. Thankyou!"

"Rooms are so ridiculously outdated. Broken furniture and marks everywhere. Staff not interested and barely acknowledged us it was almost like we were not good enough to stay there. Didn't ask if we wanted dinner or breakfast or even if our stay was ok on checkout. Unfriendly staff at the bar. Main areas seemed fine did not use any facilities decided against giving them any further money after the way we were treated. Beautiful from the exterior but that's about it!"

"Great Cheap option "

"Great value, lovely setting, wonderful stay. Wish the service in the restaurant matched everything else, but looking forward to visiting again. A gem!"

"Fantastic high quality range of teas, coffees, cereals, grains, fruit, milk options and full English breakfast."

"Beautiful room with a balcony and reservoir view. Lovely to be able to sit outside with a cup of tea after a busy day at Rutland. Staff extremely helpful and welcoming. Breakfast choice excellent and good to have healthy options and oats milk but a pity the majority of hotels now have self serve tea/coffee via machines although appreciate it does save costs."

"Good fast efficient check in, very pleasant staff, nice coffee shop and bar. Good disabled parking, didn’t have breakfast but it look ok."

"Room was clean but sparsely furnished Corridors were not cleaned often enough. Bit on the expensive side for room provision but public areas were very 🙏 "

"The staff was very friendly and extremely helpful"

"Great place to stay right in the centre of Leicester. The rooms are updated, modern and very comfortable. Parking is available on site at the back of the hotel. Breakfast was excellent with a lot of variety of high quality food to choose from. Highly recommended."

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"Great central position. Clean, well equipped room. Decor a bit dated, but didn't reduce our satisfaction. Car park is good value, but beware if your car is wide - it's pretty narrow. My Corsa had no problem at all."

"Expected a little more from Hilton given the price. Room was clean and tidy but very basic. Leisure facilities were great"

"All good."

"Super location for Football nearby, comfy rooms and a lush breakfast"

"Clean room, good breakfast, good location"

"So much better than I expected. The bar area, restaurant and huddle areas were all so beautifully done and the food and drink lprices were very reasonable. Plenty of electric car charging available. All staff we encountered were helpful, polite and friendly. Rooms very comfortable and modern. Will definitely book again next time we stay in Loughborough."

"The room was so dirty, hair in the bath, black mould all round the shower door and bath seal. Literally wiped it and the mould was coming off on tissue. Absolutely disgusting. Complained at reception but haven't had anything back from this. There was also soap in our kettle. Could really do with being redecorated, looked like a leak all down the inside of the windows and all just look shabby and outdated. Would not recommend especially with children I didn't even feel they could play on the...