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"The air conditioning wouldn’t work in the room and was reported twice and not repaired. A fan was supplied but that just blew the hot air around the room and was very noisy. I understand that problems occur, but this clearly wasn’t working before we were assigned the room. Finally no discount or future credit for the discomfort was offered. The staff were polite but didn’t seem inclined to solve the issue."

"The staff were absolutely excellent in every way and were the best thing about the hotel. Thanks to all the staff for being so helpful and so friendly. The breakfast was good in terms of choice and availability. The fruit could have been fresher. The bar area was great and offered great services and refreshments. Just a couple of small things re the room which explains why I didn’t give 5 stars. The pillows were very hard - we were a big party and had several rooms and everyone had that same...

"Nice hotel, nice people, terrible smell in the room all night from the drains."

"Great Cheap option "

"Rooms are so ridiculously outdated. Broken furniture and marks everywhere. Staff not interested and barely acknowledged us it was almost like we were not good enough to stay there. Didn't ask if we wanted dinner or breakfast or even if our stay was ok on checkout. Unfriendly staff at the bar. Main areas seemed fine did not use any facilities decided against giving them any further money after the way we were treated. Beautiful from the exterior but that's about it!"

"Great value, lovely setting, wonderful stay. Wish the service in the restaurant matched everything else, but looking forward to visiting again. A gem!"

"Would stay again"

"Beautiful room with a balcony and reservoir view. Lovely to be able to sit outside with a cup of tea after a busy day at Rutland. Staff extremely helpful and welcoming. Breakfast choice excellent and good to have healthy options and oats milk but a pity the majority of hotels now have self serve tea/coffee via machines although appreciate it does save costs."

"Room was clean but sparsely furnished Corridors were not cleaned often enough. Bit on the expensive side for room provision but public areas were very 🙏 "

"Great place to stay right in the centre of Leicester. The rooms are updated, modern and very comfortable. Parking is available on site at the back of the hotel. Breakfast was excellent with a lot of variety of high quality food to choose from. Highly recommended."

"Premium hotel with good service and facilities. A proper luxury feel."

"Our usual stay In favourite park plaza. Never disappointed us :)"

"Parking is nearby and is safe and easy. "

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"Clean room, good breakfast, good location"

"Expected a little more from Hilton given the price. Room was clean and tidy but very basic. Leisure facilities were great"

"Super location for Football nearby, comfy rooms and a lush breakfast"

"Great central position. Clean, well equipped room. Decor a bit dated, but didn't reduce our satisfaction. Car park is good value, but beware if your car is wide - it's pretty narrow. My Corsa had no problem at all."

"Great reception team so helpful and kind even though we checked in very late. They were quick to provide further amenities for us. Would definitely stay and recommend this hotel again"

"Great"