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"No parking available at hotel. Had to park at a remote lot. Got charged a mint. Check-in was a disaster. Mega-slow and hotel was understaffed. Apparently everybody checking in had a higher status and went to the front of the other line while the lower status folks waited forever. Need better management. Room was fine."

"The place was nice. But they certainly know how to charge. We paid 500$ for one night. Just for the sake of the falls view. A big bottle of water is 10$. Every thing is overpriced."

"Customer service upon check in was horrible. 45 minutes to check in with five staff on the counter is pretty bad. We were about fifth in line and the line kept building. On two occasions other guests were allowed to cut in front and when we questioned this we were told that they were already guests. So I guess until you check I. Your not important. Parking was an additional 50 bucks upon check in for the night after spending close to 300 for the room already. On the upside the property is good...

"Excelente ubicación y buena atención de todos los empleados."

"- The sheets on our bed were old and worn out. They had a hole in them from continuous use. - The central air system made A LOT of noise. It was loud and got louder off and on the whole time we stayed in our room. It was never addressed or fixed. The staff disregarded the issue."

"Very much enjoyed my stay. The overflow parking had a lot of options and is less than the 4 minute walk they say it is. Very accommodating and convenient location. Very comfortable beds. Only down side was not having lots available, but we figured that out."

"Good"

"Me encantó súper bien ubicado"

"Nice hotel but rooms were ridiculously small! Claustrophobic"

"The lobby and common areas were very nice. The room was in need of a major renovation."

"This is the 1st time at this Hotel and it was nice. The Only situation was Understanding the Elevator. The guy at the desk fail to explain how to use but I learned how it worked and All was well. My Room was great and Breakfast was Excellent. Overall my stay was great. Will go back next time I’m in NYC!"

"Clean room, very helpful and polite staff. Wonderful view from 5th floor. Milestone restaurant was ok, the food was way too salty for my taste. Tell the cook to lay off the salt. Hotel is a 6 minute walk from the incline railway, which is extremely helpful to get to horseshoe falls view. I wish someone mentioned this prior to our honeymoon to Niagara, cause the first half of our trip we walked about 30 minutes down and around the casino."

"Close to everything"

"I love everything"

"We had a great stay! Super affordable and friendly staff."

"Pas de l’eau dans la chambre "

"The view of the falls from our room was amazing!"

"Staff was helpful and friendly. Great area."

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"Stayed the weekend for the Jay Z concert and it was perfect !"