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"Poor"

"Very good location as it is a few mins walk away from Niagara Falls State Park. Since I'm always on the lookout for Indian restaurants and there a quite a few nearby the hotel. Very accessible"

"Check in staff rude needs no please no thank you. Trash in hallways. Breakfast was so bad peanut butter in a jar free for all with the spoon in it found hair in sausage I have pictures not a place anyone should have to pay for I asked for jelly and the server didn’t understand English oatmeal in a cracked crockpot only white and wheat break. The worst park is PHONE DID NOT WORK I called from my cell phone and they blamed the weather but funny next day was beautiful and still the phone wasn’t...

"The reception staff was nice. The hotel itself is in terrible shape (dirty chairs, dirty elevators, elevator button broken!, no lotion in the rooms). Would not stay here again. When we were having breakfast, a man working for the hotel walked upto our table and starting taping a sign on the table WHILE WE WERE EATING. I did not say anything because clearly he lacked total insight into hospitality. It’s the worst place I’ve stayed at in a long time. Will add one positive: it’s right across the...

"Just a great hotel and location"

"Thank you front desk"

"You have to pay $15 for parking. If you booked on Expedia, you don’t get free breakfast even though you’re a HIlton Gold member, I’m assuming no points either."

"The hotel is clean staff friendly and helpful"

"We arrived early and asked if our rooms were ready. I booked 2 rooms, when I booked it stated that they had adjoining rooms available. I asked and they said none were available. You can tell they have been doing some remodeling but for some reason the noise is terrible, people in the hallway sound like they are in your room. All night long we could hear people, therefore we did not get a good night sleep. The view out our window was a rundown bowling alley. The breakfast had 2 broken waffle...

"Our stay was perfect. The only thing not great was the room that we stayed in backed onto the Home Depot garden section. Staff were loading skids of garden soil and items at 3:00 am and woke us up. Anyone staying in late spring should ask to not be placed where their room faces th back of the Home Depot."

"Room was so dirty and bathroom had broken shower. Furniture was broken and breakfast area was so dirty. Very poor quality of hotel. Bad bugs were there."

"good"

"The Red Coach Inn is a hidden gem in an excellent location, right at the entrance to Niagara Falls State Park and close to everything. It was an easy walk to the park, the falls, and nearby attractions, and we could even see the rapids from our window. The staff was very helpful, and we loved the thoughtful extras like complimentary snacks in the room and thick towels. The restaurant was amazing, from the made-to-order breakfast to dinner and dessert. Our waitress, Julie, was incredible. The inn...

"The only slightly downside is parking, but that is all of the town. The staff was helpful in helping us to find some parking. All the staff was friendly and nice. We nad a very nice view from 4th floor."

"They need change some people of the staff"

"Breakfasts was not that great "

"Overall experience was excellent. Room was spacious and clean and beautiful view. Staff super friendly and accommodating. Breakfast was good. Bar service was excellent and plenty to choose from. "

"We decided to stop at Niagara Falls NY on our way to Manchester NH for my Graduation. It was the best decision we made and the hotel was perfect. Easy to locate and in a perfect location. The staff were very friendly and always available to help us when needed. Very courteous. The rooms were very clean and well maintained. Overall, this was an excellent choice for our first stop on our amazing trip."

"Having breakfast available is important to us, and this one included pancakes, scrambled eggs, and sausage in addition to the basic muffins, yogurt and cereals. Plus, the person in charge of the food was superb...kept items stocked, helped us navigate the displays, friendly, most helpful. We gave her a tip in appreciation. "