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"Staff is helpful."

"Excellent and friendly staff. Kenny at the front desk was superb - polite, friendly, helpful and fast when checking in! Excellent location as it’s walkable everywhere with great eating places as well."

"I booked this hotel for four nights, but after just one night I had to relocate because of the poor cleanliness and overall condition. The room was not clean, the bedsheets were stained, the tables were dusty, and I had to clean them myself. The phone, TV, and Wi-Fi in the room did not work, and the staff was not helpful when I asked for assistance. The hotel was also noisy, with conversations and hallway noise easily heard inside the room. The breakfast area were also not well maintained. so I...

"Beautiful rooms"

"The pictures of the rooms are very deceiving. The rooms are not nicely painted. The beds might as well been on a floor. In the pictures the beds looked like they sat up higher. The room had a mildew smell which made the blankets and pillows smell. When you took a shower the water barely got warm. The only thing that was good was the Starbucks."

"Front desk lady officer was so unprofessional and behave was so mean."

"Niagara University is so close. And in the summer, Art Park is a reason to visit Lewiston. Niagara Crossing is my choice, every time."

"Overall the stay was pleasant. A clean room is what matters the most to me, especially the bed. My room was very clean, and no complaints about the sheets. Many hotels do not know how to clean their sheets but this hotel knows what they're doing. Please keep it up! I will stay here again. Thank you!"

"Had the bed bugs in the hotel beds, it is a terrible experience"

"Excellent job"

"The staff are welcoming and helpful. Room and public areas like hallways and amenities are clean and comfortable. Walkable to Niagara Falls and Parks."

"Very dirty, some staff are very nasty."

"not good"

"Staff was really awesome. Breakfast was super crowded"

"We found garbage under one of the beds. The other guest in our hall were up all night slamming doors and screaming/talking really loud. Then we got up to a scream and some barking."

"Very friendly staff and excellent breakfast. Very small parking area; no elevator; shower curtain rod wouldn't stay in place... kept dropping to the floor."

"We had a very enjoyable stay in Niagra Falls! The staff was so friendly and attentive. The manager was exceptionally knowledgeable to the history of the falls. My grandchildren really enjoyed talking to him and learning little tidbits about the falls"

"Staff are very helpful and supportive. Our room was clean and comfortable."

"Parking was free & ample. Breakfast was good and hot. Staff at check in & out was friendly. We would stay again."

"It’s said full breakfast but there was nothing to eat. They ran out of breads, 1/2 and 1/2. No eggs, sausages or bacons. The floor is dirty. No carpet in the room is smelly."