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"The room was clean enough. However, the carpet was very stained, it either needed a good clean or replacing. The curtains matched but were different lengths. As there is no air conditioning the room would have been unbearable without the fan that was provided. We were in room 307 which included climbing 3 flights of stairs. The carpets on the stairs need some maintenance as they are worn through. The hotel must have once been very grand. It is very clean and tidy with very helpful staff....

"Amazing AC. Good sized rooms."

"Beautiful building and setting!"

"Very pleasant hotel Great setting Staff extremely helpful and pleasant Dinner was good"

"Lovely room with a very comfortable bed. The bedroom and bathroom were spotlessly clean. The room was in a great location in the town. Only downside was that there was no hot water in the shower, so we had to have cold showers. Fortunately the weather was hot, so a cold shower was not unbearable. But it was a bit of a shock to the system for me, being an old lady."

"5 Stars all round. Enough said."

"Lovely hotel. Stayed with my wife for her birthday. We had a deluxe room which was quite a long walk from hotel reception. The room was nicely decorated and the bed was massive! Only negative points for the room were the amount of cobwebs and dust around light fittings and soundproofing between rooms. We could clearly hear people in other rooms using their toilet facilities. We used the pool which was warm and changing room was clean and tidy. Buffet breakfast was superb, there is loads of...

"This is a very dated and old property in need of a full refurb. Worst mattresses we have slept on, every time you turned the springs would just Ping!! Not good! I won’t be booking there again"

"The building is in a poor state of repair, sad to see. Window frames are crumbling, fixtures are missing or loose, causing erosion of function."

"Good"

"部屋の窓か整備してないので開かない、エレベーターはあるが、廊下に段がある、駐車場が近くに無い、市街地に車で入りのは混んでいて大変、"

"Lovely place However, AC was not working and needed to be on when we arrived. Far to hot. When we tiried to turn on, it was broken. A fan was provided, which helped, . But as warmth is insured on arrival during colder days, AC needs the same consideration in the hotter temperatures"

"Staff friendly parking good no need for a bar loads of bars close by ."

"We stayed in a twin room .beds comfortable but room very narrow. No mirror to do hair.toilet roll holder broken. Friendly staff in restaurant, lovely food. Not much disabled parking which made things difficult. Lovely treatments in spa."

"Clean and tidy room. Warm corridors but air conditioned rooms, which worked well in my room. Staff friendly, lift noisy, car park not the easiest to find. Google maps directions to it are inadequate."

"Lovely garden views from the Kent building. Signposting lacking - had to check in at one building, and breakfast in the main house, whuch looked loveky, whilst staying in another building. Early check-out at 9.30. But check-in was no earlier than 3pm. Room stifling hot, no air con, no fan provided in the heatwave- windows do not open very far and seems to become sort of walkway around the ground floor windows. Standard walk-in shower. Breakfast choice fairly good, includes vegan sausages which...

"Hotel stay was for a family funeral in the area so did not use any of the facilities."

"The hotel is great value for money. The breakfast and restaurant food first class. All of our party of five staying guests would return again."

"Great staff and a great atmosphere, sadly being a few hundred years old there was the minor inconvenience of not having air conditioning 😂 If you are planning a trip to this excellent hotel, do it direct and not through the Expedia ,who charged £50 more than the hotel invoice."