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"Ww wanted an authentic castle stay and that's exactly what it is. Staff were wonderful, bar and restaurant were superb. Castle steeped in history and very comfortable with plenty of lounge areas. Room was spacious and comfortable and we couldn't have enjoyed our stay any.more!"

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"Superb hotel and location. Excellent staff and the food at Gino’s was delicious. All in all really enjoyed my stay for the first time and will return."

"Clean,comfortable and friendly staff. Central and good price x"

"Public areas beautiful, location perfect, rooms so dated, tatty and not welcoming, bar so expensive."

"Dirty iron and the phone didn’t work."

"Staff were lovely at reception, very helpful & pleasant. I do enjoy a smiling welcome. Also bar staff were great too. Bed was super-comfy. Good size room & shower room. Downside was having no fridge in the room for a hot July weekend & that the toilet seat was stained with what I assume to be fake tan. Pool was great too. Already booked to stay again next month."

"Noisy. Sound insulation not good. Bed small and uncomfortable. Pillows too hard."

"Booked hotel as we were attending an event there. Perfect stay. Clean and quiet. Did not use amenities or have breakfast there due to other plans but meal at the event was lovely"

"Check in is standard, not friendly not smiling just ok"

"This hotel is absolutely gorgeous. The rooms are really spacious, quiet and spotlessly clean. Everything you need in one place for a great stay. There are two restaurants, only ever eaten at The Three Mile which is exceptional, something for everyone on the menu and great value."

"The absence of Air conditioning made sleeping impossible. Arguably the worst sleeping experience I’ve had since I made the mistake of not upgrading to air conditioning on holiday in Greece in the early 90’s. Horrific hotel and should be avoided at all costs (during the warmer months)"

"Welcoming staff and parking is a positive. The toilets and showers are very poor. Doors on toilets don't lock properly, showers are very poor, no cleaning soap in shower or toilet or they were broken. This was on the 3rd floor. Don't know why I was on the third floor s there weren't many guests. Some guests I noticed leave a lot to be desired. I suppose you get what you pay for. This place is in need of a complete overhaul especially the toilet and shower facilities."

"Everything else was excellent, but we were initially given a room where the air conditioning wasn't working during the heatwave. They obviously knew that when I reported the issue. I was told the hotel was fully booked and that we couldn't change rooms. Instead, they sent two fans to our room. As the windows couldn't be opened, the room was unbearably hot, and there was no way we could stay there. I went back downstairs and explained that if they couldn't move us to another room, we would...

"The hotel is conveniently located near many restaurants and is within walking distance of Newcastle University. The city centre is also easily accessible by bus. The staff were exceptional: warm, welcoming, and genuinely hospitable. The room was clean and comfortable, and the bathroom was spotless. Free coffee was also available throughout the day, which was a nice extra."