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"Staff were wonderful, breakfast was great, bar food was expensive and not great quality, so would avoid eating there in the evenings. Location is great for Beamish and Durham."

"Great spot, on the river, they messed us about with us kids breakfasts but generally a lovely place"

"Lovely breakfast"

"Central"

"Dirty iron and the phone didn’t work."

"Great location, good views, friendly staff, bar is nice but don't seem to keep rowdy clientele in check. Would stay again."

"We have stayed there on 3 separate occasions and always impressed with the hotel. Friendly polite staff clean room comfy beds. Kids love the pool"

"Noisy. Sound insulation not good. Bed small and uncomfortable. Pillows too hard."

"Everything was great, staff dead helpful"

"I always love staying there, staff are so lovely, breakfast was lush. Lovely bar and outside seating area, lovely king size bed very spacious and clean. Thank you to you all"

"The staff were excellent. A really charismatic manager at the desk checked us in, recommended a few pubs and even pulled out a deck of cards out of his pocket to show us a magic trick. The rest of the staff, from the cleaning staff, to the bar staff were all really friendly and chatty. Definitely the highlight of the stay. My only minor complaint was the amount of construction noise happening during the refurb of some of the rooms in a hotel. There were skips being emptied at quite unsociable...

"Everything else was excellent, but we were initially given a room where the air conditioning wasn't working during the heatwave. They obviously knew that when I reported the issue. I was told the hotel was fully booked and that we couldn't change rooms. Instead, they sent two fans to our room. As the windows couldn't be opened, the room was unbearably hot, and there was no way we could stay there. I went back downstairs and explained that if they couldn't move us to another room, we would...

"Had a great stay. Everything clean and fab staff will definitely be back"

"The hotel is conveniently located near many restaurants and is within walking distance of Newcastle University. The city centre is also easily accessible by bus. The staff were exceptional: warm, welcoming, and genuinely hospitable. The room was clean and comfortable, and the bathroom was spotless. Free coffee was also available throughout the day, which was a nice extra."

"The breakfast was great as was the leisure club attached to the hotel. We used the pool, steam room and sauna twice."