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"This hotel makes a Travelodge look like The Dorchester. While the ladies at reception and the cleaner were absolutely lovely and did their best to help, this is unfortunately the worst hotel I have stayed in within the UK. The first room I was allocated had an overwhelming sewage smell. The odour was so strong that I walked straight back out and returned to reception. To their credit, the receptionist apologised and promptly moved me to what she described as one of the newly refurbished...

"Room was clean, however the bed was not assembled correctly the divan was joined in 2 halves the bottom half of the bed was sticking out by 2” consequently I kept catching my feet on it"

"Great time"

"Hotel fine for a quick stopover. I thought Malmaison was a little more upmarket than I found it but room was a good size, clean and the bed was comfortable - my only complaint was that you could hear a lot of voices from the corridor and adjoining room but this didn’t continue too late into the night. Reception staff were pleasant enough but slow and unable to help with basic questions such as ‘where can I find a postbox?’. The hotel was in a good location for what I needed and I would stay...

"Lovely hotel with beautiful grounds and great facilities. Only stayed for one night but enjoyed a quick swim in the pool and had a lovely evening meal and breakfast in the restaurant. Bedroom was a good size with comfy bed and everything needed for an overnight stay. The only thing that I think could be improved is the check in. The young girl on the desk gave me very minimal information and didn’t explain the £50 deposit policy very well at all. I had to ask all the questions regarding...

"Staff aĺl friendly and helpful. Room clean and breakfast good with lots of choice"

"Great welcome and easy guide through the services available during the stay. Apartment equipped with all you would need for a short visit. Sofa bed was very comfortable and easy to bring out and put away. Probably one of the calmest places I've stayed in. Great location for easy access to the city. Would definitely recommend and stay again."

"Definitely the clean room and the oh-so-comfortable bed. Never thought a hostel bed would be this comfy."

"The inside of the room was lovely with new technology for door entry, lighting etc. and we loved the wildlife and farm animals. however the outside of the property was a total mess. It looked like lots of the buildings were falling to bits and the grounds were overgrown and not well kept the restaurant was permanently closed and the shared microwave in the corridor worked but there was no cutlery"

"Quick check in room was good just a two night break no problems"

"Everything was very good. Parking was quite tight and also no discount for either car park."

"Perfectly placed for all amenities. Beautiful building full of character. Lovely room and large bathroom with bath and separate shower. Would definitely stay there again"

"Second visit in the space of two weeks - another very good experience. Emma on reception check in was great - she afforded me a room upgrade per my Expedia VIP booking - this doesn't happen very often. Staff are friendly and the room is well appointed. A consistent approach which was well received."

"Lovely setting"

"We had reserved two rooms. One of the rooms had such an awful, musty smell that it hit you as soon as you opened the door. We notified reception and were given a bottle of air freshener. Sprayed half a bottle in the room and went out to dinner. When we came back smell was still there and still as pungent. TV was also not working so we called reception again. Member of staff came up to try and fix the TV and noticed the smell (almost like they had not believed us when raised the first time). We...

"Fabulous grand manor that’s been updated and converted. Good use of glass for atrium areas that feel warm. They take good pride in their food and for good reason - everything was absolutely delicious and at the highest levels, quite shocking for such a small place. But book your seating right away and early - limited seating. "