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"Room was clean. Small..but no tea/coffermaking . I asked to be moved to anothrt room as continuing humming . Really nice staff. Didn't have breakfast."

"Parking was separate from property and *NOT* well identified (had to walk back to hotel to confirm where to park as lot did not have a name posted that matched the name given by the hotel."

"Stay was ok. Car park difficult, v few signs etc so no idea where was going to get to reception. Road closures made accessing hotel difficult and staff didn't let us know about the potential issues. Room smelt a bit funny but was otherwise clean. Shower leaked water onto bathroom floor. Pool nice."

"Great time"

"top class hotel. big room. very clean. wifi worked. It is part of the Mailbox building. Handy if you want to visit the BBC. Parking under the hotel. A bit of a challenge to get to the parking entrance but google helped. Food options in the bar a bit limited. would stay again."

"Lovely hotel with beautiful grounds and great facilities. Only stayed for one night but enjoyed a quick swim in the pool and had a lovely evening meal and breakfast in the restaurant. Bedroom was a good size with comfy bed and everything needed for an overnight stay. The only thing that I think could be improved is the check in. The young girl on the desk gave me very minimal information and didn’t explain the £50 deposit policy very well at all. I had to ask all the questions regarding...

"Room cleaned. Left my jewellery on the table when the cleaners came to clean my room. Nothing lost and nothing was missing in the room."

"Great welcome and easy guide through the services available during the stay. Apartment equipped with all you would need for a short visit. Sofa bed was very comfortable and easy to bring out and put away. Probably one of the calmest places I've stayed in. Great location for easy access to the city. Would definitely recommend and stay again."

"Staff were excellent Loved the relaxed atmosphere and quiet room. The room was clean and the bedding spotless. A lovely hotel to stay in."

"The inside of the room was lovely with new technology for door entry, lighting etc. and we loved the wildlife and farm animals. however the outside of the property was a total mess. It looked like lots of the buildings were falling to bits and the grounds were overgrown and not well kept the restaurant was permanently closed and the shared microwave in the corridor worked but there was no cutlery"

"Friendly greeting from polite staff. Hotel very clean but rooms a little tired, very comfortable though and we slept well. Bathrooms were lovely and looked new. Good choice at breakfast but scrambled eggs were awful☹️ Hotel really well situated, tram stop outside so very easy to either walk or tram into Centre. Would recommend."

"I was genuinely impressed with the friendly but professional service of the staff, the very clean, well maintained and quiet rooms, and the location is ideal for central Birmingham."

"Perfectly placed for all amenities. Beautiful building full of character. Lovely room and large bathroom with bath and separate shower. Would definitely stay there again"

"Second visit in the space of two weeks - another very good experience. Emma on reception check in was great - she afforded me a room upgrade per my Expedia VIP booking - this doesn't happen very often. Staff are friendly and the room is well appointed. A consistent approach which was well received."

"Lovely setting"

"We had reserved two rooms. One of the rooms had such an awful, musty smell that it hit you as soon as you opened the door. We notified reception and were given a bottle of air freshener. Sprayed half a bottle in the room and went out to dinner. When we came back smell was still there and still as pungent. TV was also not working so we called reception again. Member of staff came up to try and fix the TV and noticed the smell (almost like they had not believed us when raised the first time). We...