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"We loved our stay. The pool, sauna, and steam rooms are superb. The staff is incredibly warm and helpful. Our only confusion was how to notify about having the room refreshed/done up. There is a door knob hanger that says “Please refresh our room” on one side and on the other, a notification if you need assistance because you are disabled. Our understanding of this was that if you do not put out that notice that the room doesn’t get done up, and we were fine with that. Yet our room was cleaned....

"Amazing staff! Small rooms, but cozy and pleasant (and with a/c! Which was sorely needed this summer during that heat wave)"

"Breakfast was amazing and rooms very clean and spacious. Would stay here again in a heart beat!"

"Ok, so this is one of the cheapest hotels in or around Bath. It’s clean and the breakfast is fine for the price. I have seen some reviewers complain about the variety but seriously what do you expect at this price. Our room was ok but very very warm. Location is great and with a bit of investment could be upgraded a few levels but then again so would the price. Uber was approximately £10 to Bath City Centre. Parking is £10 but again far cheaper than in Bath city. You get what you pay for and it...

"Room was good, AC was great! Building is very interesting, staff are top class professional and the spa area is fantastic."

"Ground floor onto decking no privacy people walk past all the time looking directly onto the bed ! So hot and no a/c so the one big heavy door kept open all night so worried anyone could walk in! Just one tiny top window above door. 1 fan in the room doesn't do anything. Badly designed place and in a U shape so everyone opposite looks at each other too like a block of flats."

"The rooms are gorgeous and beds are super comfortable."

"Very dog friendly stay, dog allowed everywhere. Excellent crockery pitch across the small bridge for dog exercise and poo bin by entrance to hotel. Breakfast was great, though no cereal which was odd. Rooms well equipped, kettle and nespresso coffee maker, plus both still and sparkling water with fresh milk in the pantry (where there are also top ups of tea, coffee and water plus ice). Second time here and we'll be back again"

"A simple check in and out, during an exciting World Cup time. All was great, no worries./"

"We stayed for a couple of nights staff were all really helpful and very pleasant. The place was clean and tidy all the time I did sadly find the bed very hard and floor squeaky to every step you made. I would still recommend as is brilliant location if you don’t want to be rushed get in the centre and bus stop is just steps away from the hotel."

"Eat at the hotel well worth the money! Our only issue was the fan in the bathroom didn't work!"

"It was not a five-star experience and maybe a two-star experience at best. But, they had air conditioning during the heat, which did smell moldy. This place needs maintenance. But I do believe one day thirty years ago it was a five-star hotel."

"A really lovely hotel and the staff were all so friendly and attentive through our stay We did a spa morning whilst there and the massage was really good Also the restaurant was great with delicious food and a great setting especially sitting outside in the nice weather"

"Excellent hotel, only opened last year after a major refurbishment. It’s in a good location."

"Decent, clean and friendly staff. Very convenient location in Bath."

"The staff were amazing"

"This was our 4th stay and it was just as wonderful as our first. Wonderful people, gorgeous surroundings and fabulous food. Thank you for a truely dreamy experience."

"Bus stop from the train station 4 mintues walk from the hotel. Quite location in the Surburbs. Pleasant staff. Great breakfast."

"Amazing old building, wonderful period and eclectic decor. Breakfasts are the best ever - huge selection and all equally delicious (and generously sized!) Staff and especially Manager Kerry were super helpful and charming. Dinners and lunches were also very good. Service was spotty and a bit haphazard. Internet was not consistent and you had to log in at least three times a day! Room (‘character’) was OK - a bit dark and dingy given the small window and dark paint. On the small side. The...