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"Everything about the hotel was better than expected and the dog treats and bowl was a lovely touch. The staff not only made us feel welcome but also our dog. Absolutely fantastic stay"

"Good breakfast , room clean and fine for our stay the staff were really helpful and happy to help. Hotel was clean and well maintained. Location was close to the centre about a 10 mins walk. If you use a taxi it takes longer due to route taxis have to drive. No restaurant but you could order some food at the bar (pizzas) we didn’t so can’t comment on food. Would definitely stay here again if I visit Birmingham."

"Hello the room was nice however it would be nice to have slippers staff were lovely bathroom could be cleaner some towels had black marks on them "

"Great location, convenient to city centre and especially Birmingham New Street. Quiet hotel."

"From the moment we walked into the Grand Hotel yesterday to the moment we left, everything was absolutely first class. The service was spot on, the staff were welcoming and attentive, and the whole experience felt really special. We were offered the option to upgrade to a junior suite, which we took—and wow, it was out of this world. The room was stunning and made the stay even more memorable. Honestly couldn’t fault a single thing. We’ll definitely be booking again and I’d highly recommend it...

"Le chauffage par ventilation n' a pas fonctionne pendant les 3 nuits que j' ai passees a cet hotel bien que j' aie signale ce probleme a l- accueil le premier jour. Ce n' etait pas agreable la nuit et le matin."

"We have visited this hotel many times before, and it has been amazing., unfortunately this time round was a different story. Communication was poor, we had booked a suite as a treat for Easter, part of this package was VIP parking, when we arrived the car park was closed, no email, no message on the Expedia chat with the hotel. We parked in the multi-story which was fine, the next day we were informed that the car park was now open, we moved the car only to be sent back by security who informed...

"Great hotel /staff and location "

"Hotel good location for train station & the Arena. Friendly staff. Comfortable rooms. Quiet at night. Didn't get breakfast as queue was down corridor due to hotel being full. Would stay here again."

"Great stay, will definitely be back. "

"Reception staff fantastic "

"we had a lovely room which was nice and light and very clean. Breakfast each morning was great with lots of choices. We enjoyed going down to the bar for coffee in the afternoon. And the location of the hotel is perfect for access accessibility to the town."

"Stayed here on a Friday night. Brilliant value for money, great location, friendly reception staff. Apartment was clean, well maintained, comfortable and quiet. Everything you need for a short stay in the city at a really good price."

"Way too much construction at this time "

"Nice and neat place to stay. It is totally worth the money. "

"Got a young kid in tears after planning our stop here especially for the pool, no mention of “no kids allowed” in the pool on the website. Please update your advertising of the pool as a tantalizing “rare find” for families who won’t have access to the pool, as we only spring for this fancy place for that reason. "

"A shame breakfast not cooked to order. Impressive dining room, just avoid tables on a through- route. Well staffed all great at up-selling. Had a room in the main house which had difficult access to the bathroom, especially at night. (Three narrow steps up). Check in/put very smooth. Comfortable lounge areas"

"Room was always kept clean"

"Breakfast server was a bit frantic. Poor continental selection and average hot offering. We only had breakfast one morning of our stay and wouldn’t again. There plenty better nearby"

"Room 1615: The carpet was heavily stained, particularly around the bathroom door. The refrigerator appeared unclean and poorly maintained, to the extent that we did not feel comfortable using it, even for complimentary items such as bottled water."