"We traveled with a large group of families and had arranged a connecting room and adjacent rooms. However, upon arrival around 4 pm, we were informed that the system was down, preventing us from checking our reservation or making accommodations. The rooms were also unavailable, and they couldn’t find one of our reservations despite repeated requests, the staff (Nichole) couldn’t find our reservation. She didn’t apologize and simply repeated the printed copy, which was the last update. This meant...