Find Hotel with a Concierge in Guatemala City

Our stay was short, but the hotel was conveniently located to both the city and the airport

We stayed at Casa Serena as a family while looking for a house to rent. Our family has traveled all over the world and having a 3 year old son. There is not another hotel that is even close in terms of being a safe/fun place for kids. Apart from that we have a 94 pound golden retriever. I tried close to 100 hotels none of them would accept a dog over 20 lbs..even resorted to trying pet hotels which would have separated her from her for a week or so breaking all of our hearts. They too would not...

Beautiful

Probably the best Hotel in Guatemala !

We stay here every time we travel to Guatemala. The restaurant is amazing, the breakfast is delicious! Staff is super friendly and I love the location m. Walking distance to shopping mall and restaurants if you want to venture out. I also love they take you to the hotel.

Very nice property, staff super professional, excellent location, excellent breakfast. Thank you so much everybody, thank you so much the lady Azul who works in the ice cream shop, very nice professional

The information online is a little bit confusing than when you get there in regards to what is included in breakfast and what is extra. That was my only issue. The property does have an elevator although small.

Loved the hotel, as there are some beautiful areas where we were able to have friends over and enjoy the sorroundings and have service from the bar. Very quiet area so sleeping was great with only nature sounds.

This hotel is on Zone 10 of Guatemala City, one of the safer zones. The traffic in the city is very bad, but our room was at the back luckily. We had arranged a shuttle from the airport to the hotel, but there was a miscommunication and no shuttle came. Luckily, I was able to phone the hotel and the front desk did then send a shuttle to the airport. It is fairly close to the airport, so is good for an early morning flight. The area around has a number of choices fro dining, and we felt quite...

Wonderful hotel with lots of high end character! Check-in was very smooth and we were greeted by a very friendly staff member. He even helped us get food very late and helped us set up our taxis for next morning. very thoughtful and attention to every detail. We were very well taken care of. We’ve stayed at many hotels and this was one of the best! Super cozy and and clean with boutique vibes with very comfortable amenities. We would highly recommend this property and look forward to...

Highly recommended!

They do have a cab service to pick you up and drop you off as they are extremely close by the airport. If your flight is delayed you need to let them know otherwise the cab will leave. You have 5 basic choices for breakfast and they are cooked right before serving it to you, keep in mind in Guatemala you do have plantain and beans with your breakfast. The place is clean and secure as they have cameras before opening the door to anyone. You can walk to the airport if you like and have lunch at...

Well maintained The security guard on the door made me feel safe when I arrived at night I could hear a bit of traffic but it’s to be expected

The staff treated me very good satisfying all my needs

So kind and helpful. Very clean as well, good vibes