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"Great hotel for any terminal "

"Terrible hotel Locker in our rooms not working Food was terrible"

"Good value for money, nice room and great staff. Breakfast is excellent "

"Great restaurant and food very nice. Clean room, and good bathroom and shower."

"I had a very disappointing experience at this hotel at Heathrow Terminal 4. I stayed on April 6th (room 124), and after traveling for over 15 hours from Canada on an overnight flight, I arrived completely exhausted around 1 PM, hoping for at least a bit of understanding and basic hospitality. Ironically, there’s a sign at the entrance that says “warm welcome,” but that couldn’t be further from the truth. The welcome felt cold, transactional, and completely lacking empathy. Check-in time was 3 PM, but since I arrived earlier and they clearly had rooms available, I politely asked if an early check-in was possible. Instead of showing any flexibility or consideration for a long-haul, tired guest, I was told I would need to pay an additional £15 just to access a room that was already ready. Because I refused to pay for something that should have been a basic courtesy, I ended up waiting in the lobby for nearly 2 hours. By 2:28 PM, I was so extremely tired that I went back to the front desk and tried again to check in. Instead of any understanding, they still insisted on charging me extra, which I ultimately had to pay just to finally get access to the room. This felt less like hospitality and more like squeezing extra money out of already exhausted travelers. A little understanding would have gone a long way, but instead, the experience left me frustrated and unwelcome. "

"The WiFi worked well, all the staff were very pleasant and helpful. "

"Problems with TV and management solution wasted an hour and left me in the dark (literally) for 10 minutes (and 3 phone calls). Refused ti give any refund "

"Breakfast was great"

"The stay was nice we were given the accessible room which is spacious and good for the kids, however the tap in the sink kept running hot water which we asked maintenance to fix, they did but the issue still appeared at which point we gave up as the stay was short."