Search Cottages in Little Kimble

"Arrived to see posters indicating that a boiler was being replaced between 10pm and 4am - there was no mention of this prior to or after booking. Fire alarm went off at 1.45am, spoke to reception who said it was a false alarm. The fire alarm light kept flashing after this. I went to reception at 2.15am who told me the light wasn't flashing as they'd reset the alarm (they didn't ask to check). Went back to my room and at about 2.30am reception called to ask me if the light was still flashing (the light they said wasn't flashing). I was then woken around 3.15am by the sound of drilling or sawing from the boiler work - the sound of which had been going on during the night. The alarm light was still flashing at this point as well. Worst hotel stay I've ever had. No hint of an apology from reception staff at check out who merely said they'd inform tech services to look at the light."

"Overall the hotel was clean. But our stay was marred with the awful smell of urine in the drains overnight. It was supposed pungent that it affected our sleep. "

"This was my 2nd time staying here. The room was clean and well equipped for my stay. The staff were friendly and welcoming. The breakfast was lovely and had a nice selection to choose from. I would definitely stay here again."

"The staff at check in were extremely helpful and frie dly. The room was clean and very dark, although there was plenty of lighting, it was subdued. It was impractical having to walk all the way round the bed to wash your hands after using the toilet. Having a small sink in with the toilet would have been more convenient and sanitary."

"Breakfast was superb room was clean but bed was Broken and there was a problem with the kettle over heating when it was even on "

"Where do I start… check in-no one took a deposit so had trouble with having to pay for everything as I couldn't bill room until I finally sorted it at the front desk. Room key didn’t work second day because my reservation of adding a night seemed to confuse staff so had to be at the front desk every morning until that was sorted. Room restock was HORRIBLE. Had to call every night of a 4 night stay because staff had not refreshed at least 1-5things such ascoffee, tissue, sugar, water, spoon, coffee cups. They didn’t clean room, wipe fixtures, or vacuum. Bed was made by throwing up the duvet and haphazardly throwing the pillows on the bed. Had a young woman masseuse who thought she was a medical doctor and I had to tell her 4 times to stop working on my back in a sensitive area and she told me “but you are tight all over” so we work where it’s needed!!!!!!! Excuse me I have been in this body for 60 years and I know it better than you little girl!!!! Room was noisy as it was right next to the utility closet where the staff made a huge ruckus getting the vacuums out at 7:30am every morning. Fire alarm went off randomly one morning at 8am-no communication, information. Nothing. I ignored it as the service was so subpar I figure it was a false alarm..and it was but it went on for 20 minutes. You get complimentary items first night but then couldn’t get them again even though I offered to pay for them to get them. Got impression all staff just did the BARE minimum"

"Stayed a few times a d this was as good as always. Will return when I’m next in the area."

"Fantastic 2 nights at The Hilton"

"All good used for business so als long as place is clean and the staff are friendly"