Lucca Vacations from AED4,129

We were assigned a room on the fourth floor, and unfortunately, the experience was very disappointing. The room had a serious ant problem — there were ants everywhere. We reported the issue and were moved to another room, but the second room had the same problem. As a result, we were unable to sleep comfortably throughout the night. The front desk staff did try to help and came at midnight with insect spray, which we appreciated, but after spraying the room, we had to sleep with the strong chemical smell, which made the situation even more uncomfortable. On the positive side, the location is excellent, the Wi-Fi was very good, the AC worked fine, the bathroom was clean (although small), and the hotel was kind enough to hold our luggage, which was very helpful. However, the condition of the rooms was a major issue and significantly affected our stay. Given the availability of other hotels in the area at similar or lower prices, I would not recommend staying here and would not choose this hotel again.

The air conditioning didn’t seem to be working consistently, our room was a bit hot. The breakfast was perfect and a great way to start our day. The location was excellent for ask the areas of Florence we wanted try see. We would highly recommend this place.

The staff, specially Adrian was professional and friendly. Near the train station and fairly close. To the city center 17 minutes. Area at night it was quite empty. But hotel wise it was excellent.

The hotel is very nice, and the restaurant was delicious! Lots of choices for dinner, and their breakfast was the best hotel breakfast we had on the trip. The room was clean and even with a terrible heat wave, the room remained cool. The pool area is very nice and well maintained.

Wonderful hotel - stayed here in 2018 so it was an obvious choice when we returned to Florence in 2026. Location is excellent and the rooms are very quiet and comfortable. Lovely breakfast too which sets you up for the day.