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The pool was out of order and we were not notified nor compensated everything else was great

Goʻd

Great customer service

Although it was a pain to get the property due to construction the hotel itself was great and very well kept. The guy at the check in was super friendly and well coming. A very convenient and walkable location to the haram itself ( getting inside the haram is a different story)

Thx to Yasser he is a great guy. I don’t never rate hotels but I rate this one because of him

It’s a lovely place, buses are available 24/7 to haram, hotel is always clean, it was definitely a good choice

This property I think he 2 adjoining towers. The staff throughout the hotel are so much kind and helpful ( unusual to find this in Makkah!!) The restaurant as known with Hilton group is really excellent. The beds and rooms are comfortable and spacious. The hotel is located at the Jabal Omar area that means it is close to Haram. The shopping mall is really nice and located at the entrance . You can enjoy your stay at Hilton for sure

The toilet shower is very heavy &more high, water drange slope not well thank s

Great hotel I will definitely go back

Very helpful and friendly staff, great room and great service .

Good hôtel

The location is superb

This hotel stay was a total positive experience. The staff are very helpful people and the hospitality is amazing. The breakfast was better than 5 start hotels. Totally surprised considering the small amount I paid. I will definitely recommend this hotel to other guests. Note that it’s 6km from Haram but is much better and cleaner than the hotel I stayed at last year.

Location is ideal; Harm is 2 min walk, Shopping mall is located in the same tower including the food court. Check-in staff was very nice. Room was clean. Breakfast was great with lots of variety. The only flaw is that you cannot easily find the hotel from the street. But if you ask anyone outside the Safwa Tower, they will guide you to the access. Car parking is available in the basement but is costly (15 SAR per hour).

The breakfast was not good , it was very normal .

Nice place and clean so comfortable