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"This was our 3rd time at the GDM Megaron and I cannot say enough great things about the hotel. Staff is courteous, helpful, always available. Hotel and rooms are clean, quiet, safe and always with immaculate attention to detail. Location couldn’t be any better relative to shopping, dining, walking, airport, seaport etc. this is and always will be my go-to location to stay in Heraklion (and we actually even have family there we could stay with for free, but just prefer to be on our own). It’s obviously a little on the expensive side but well worth it. "

"Just an overnight stay but exceeded expectations. All staff were so helpful and welcoming."

"Loved our stay. Staff, food and location were all excellent!"

"We had the most incredible stay at Village Heights Resort and couldn’t have asked for a better place to spend our honeymoon. From the moment we arrived, we were greeted with warmth and genuine hospitality that made us feel truly special. They made our honeymoon unforgettable with thoughtful touches that made us feel celebrated and cared for. Whether it was the beautifully prepared room, the complimentary wine, we felt completely spoiled. The resort itself is peaceful, beautifully maintained, and full of charm. It offered the perfect balance of relaxation and luxury, with breathtaking views, lovely pools, and quiet spots to unwind. A heartfelt thank you to the entire team at Village Heights Resort for making our honeymoon so magical! We can’t wait to return someday!"

"We frequently stay at this hotel. It is excellent. All the staff are professional and friendly. The rooms have recently been renovated and have walk in showers which are excellent. "

"We have used several different Mitsis hotels all of which have been great and the Laguna was just as good. It’s an attractive, well laid out hotel of a nice size. There’s plenty of pool area space and more than enough sun beds. The accommodation was excellent and service superb. We’ve noticed the food choices have been reduced over recent years but they remain really good and to a high quality. The ala carte restaurants were great although quite tightly configured. The breakfast brunch was the least liked with the food no different to to what you can get in the main restaurant. The only thing we were disappointed in was the beach area. In other mitsis hotels there’s always been a dedicated bar and food facilities. At the Laguna there is only a mobile unit which was permanently busy and not worth the wait. The shoreline is also quite rocky and so not the easiest to access the water. Overall though the Laguna is excellent and thoroughly recommended. "

"Has a person at reception 24 hours. Walking distance from city center. Very close to restaurants and shops. There are 2 super markets in walking distance. Very close to Heraklion port."

"Excellent breakfast. Helpful staff"

"Everything was exceptional – the room, food, service, staff, facilities, and location. We would definitely recommend the hotel and would stay there again without hesitation. "