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"We stayed for two nights with kids. The hotel has many fun activities for the whole family. The staff is so friendly (Housekeeping, front desk, pool staff, and etc! All very friendly) We did a cabana on our pool day, and our server Gabriel was awesome. Very attentive and allowed us to have separate bills. He was very patient and kind to the kids in our group. A+ Service from Gabriel. Our only pool complaint would be that there is not enough seating to accommodate all the guests. We really had no choice but to do a cabana as there were zero chairs available. We were lucky to snag the last cabana which is smaller and less private than the others. The location was great. We didn't realize it was comic con at the convention center that weekend, so the traffic was really bad on Saturday but the non-event days were fine. I love that this hotel allows walking distance to T-Mobile district which is fun for kids and adults. They also have a shuttle to OSJ, I didn't get to use it so I can't review it. But it was nice that it was an option. I'd stay here again. "

"Small Casino friendly staff fun place "

"The Hyatt Place is very clean and accommodating. Staff friendly and helpful. Carlos, the bartender is top notch. Only small complaint I had was our room not being ready until approximately 6pm when we arrived. But a manager did comp us for a meal and drink in the bar, so that did make up for that I guess!"

"Overall the property was great"

"This was a great place to stay- perfect for our family of 4. We had a 1 bedroom villa which gave us a ton of space (plus a washer and dryer!) The hotel has a bunch of amenities, great pool- especially for my kids and a nice beach. The restaurant/bar was good, a little slow when it came to food, orders seemed to run about 10-15 minutes over. We got something from there almost everyday. They are going through a renovation, so there was some noise and construction equipment around- but not terrible, they tried to manage it well. Only draw back is the location (which we knew ahead of time). It’s in a great area that’s quiet, but is about a 40 minute drive to San Juan, and 1.5-2hrs to some of the tours we picked. We rented a car and it was easily drivable, but by the end of the trip the distance was more than we would have liked. Not the hotels fault. Overall, I would recommended and stay again. "

"You get what you pay for! Hotel very run down and pictures misleading. And the main partial ocean views are actually a different hotel! So they also use the pool and dining areas. Breakfast terrible, we tried the omelette station once because of the rave reviews…..disgusting, no flavor and overcooked. Pool bar staff hated their jobs…ignored for 20 minutes just to get 1 drink. Not enough chairs at pool/beach and the made you pay $10 if you wanted one. The ocean is nice but it’s not much of a beach, very rocky make sure you have water shoes. The restaurants were not open while we were there except the main one in hotel but same menu every night. We ended leaving grounds for breakfast and dinner daily. The rooms outdated, rusty fixtures. But the bed was actually very comfortable. The lighting is poor in front room. Overall just dingy. You have a balcony, but theirs no table to set a drink down, and if you want to see ocean you have to stand up and lean over railing. We never found bowling alley… The pool was very nice and grounds around it very pretty…but that’s all the pros I got for our stay. Would never stay there again. There’s a $35 resort fee but you still have to pay for lounge chair if they are all taken!! Ridiculous. Totally expected better for an Hilton brand hotel. Just run down. We have stayed in Mexico, Panama, Ecuador, Peru, Jamaica….so we are well traveled and this staff was probably the worst we have encountered…don’t believe reviews about breakfast! "

"The wall-mounted lampshades were visibly scorched and stained, with burn marks along the edges and bottom—something that felt both unsafe and neglected. In addition, the mini fridge was in very poor condition. The exterior was covered in sticky residue and streaks, and there was visible grime buildup near the bottom. Overall, the room didn’t feel properly cleaned or maintained, and these details made it hard to feel comfortable during the stay."

"Lunch was great and the pool was nice"

"Just a heads up be prepared for hidden fees. Expedia showed about $234 extra, but it ended up being over $300, plus a $400 deposit that wasn’t mentioned before booking. We also thought breakfast was included, but it wasn’t. Food in San Juan is pretty expensive too, so just make sure you’re ready for that.”"