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"The stay was amazing "

"Excellent stay!"

"Very nice hotel to stay in Hakone."

" The hotel environment is absolutely extraordinary! Staff are nice and warm. The 2 included meals are delicious. The location is not at a convenient spot however there are shuttle services. If there is any imperfection, I would say the breakfast cafe seems a bit too crowded. I mean, the table arrangement is quite busy "

"Staying at Ten-Yu was one of the highlights of my trip. The surroundings are beautiful and it feels very secluded but still simple to get to the main areas of hakone to explore. The staff were all so friendly and welcoming. The onsens are beautiful and felt like a well deserved treat. Free sparkling wine in the evening was an added bonus (along with free ice creams!). One night was not enough, I really hope to stay again. "

"Great place to stay in Mount Fuji area. Our room was 302 with direct views to Mount Fuji. The room was huge with 3 beds an bathroom but no wardrobe. The place has amazing public baths with indoor and outdoor areas. Staff are really kind and helpful. There is a restaurant on site but didn’t try it. Didn’t have breakfast included either son can’t comment. There is plenty of car spaces. There is a Daison next door, couple conbinis and restaurants nearby. Great location to explote the area. We had a car so cannot comment on public buses service. Absolutely recommendable, will stay again if I ever go back."

"Wonderful stay and relaxing"

"Everyone was so welcoming! "

"We had a great experience at this ryokan! They picked us up from the train station and upon arrival at the hotel, a staff member discussed the amenities, use of the onsen and will answer any questions. The ryokan has a small outdoor onsen. Traditional Japanese breakfast and 12 course dinner are included in the room rate. Overall a wonderful stay."