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"Very clean, good staff."

"Nice breakfast"

"Extremely worn down and not worth the money. The air conditioning didn’t work, and there was no pool access as it was closed. Very outdated overall - location ok — I will never come back."

"The hotel is ok - nice palazzo - and staff nice, but the surrounding area is very dirty. It also includes streets with prostitutes, and feels somewhat unsafe. We had to switch rooms upon our arrival as the first room we were given looked quite bad- it clearly had not been renovated for numerous years."

"Breakfast was good, room was kept cool."

"The Grand Hotel is a mediocre, apparently 5*, hotel. I have stayed in 3* hotels which have been much better. In Naples, Parkers Hotel is far superior. The ‘superior’ room whilst reasonably spacious was drab and had no facility for making hot drinks. It was located on the side of the hotel and the balcony overlooked what seemed to be a massive taxi rank. The receptionist said she had upgraded us from a Classic room although we had actually paid for and reserved a Superior room on Expedia. The bathroom was small and cramped with a conventional hose shower in a small cubicle. There was little space to hang towels or anything else. The buffet breakfast was standard for this type of hotel. A few members of staff were helpful. There seemed to be a very close relationship between the taxi drivers and some of the door men who preferred to discuss the fare in Neapolitan. "

"Excelsior Hotel's historic past and fabulous corner location makes it a wonderful place to enjoy the heart of Naples. The rooms are beautifully renovated, some with a tiny balcony overlooking the bay of Naples, are lovely. The hotel's roof-top bar has my favorite panoramic view of Vesuvius, Sorrento and Capri. A wonderful place to enjoy a relaxing moment after a day of touring."

"Staff are friendly."

"Excellent hotel and easy access to the train station. The hotel has an amazing breakfast. The area around hotel has decent food but when in central Napoli there is better."