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"Excellent stay!"

"Very nice hotel to stay in Hakone."

"Very comfortable extra large bed. It was a bit challenging to get the air conditioning to get a steady temperature so needed to adjust frequently. The lunch buffet was just okay and overpriced. But there are LOTS of food options and a supermarket just 2 minutes away. The hotel is literally just a few minutes from the train station. Our corner room was on the opposite side from the station and was really quiet."

"Wonderful stay and relaxing"

"We had a great experience at this ryokan! They picked us up from the train station and upon arrival at the hotel, a staff member discussed the amenities, use of the onsen and will answer any questions. The ryokan has a small outdoor onsen. Traditional Japanese breakfast and 12 course dinner are included in the room rate. Overall a wonderful stay."

"Very good location near Atami station. I've stayed many times."

"You need to make a reservation at the hotel in advance if you would like to eat there. Otherwise there are a lot of nice places around the lake. "

"Excellent customer service, good food, nice French and Japanese meals provided daily during stay. Hotel is dated and need some facelift. Love the 3 on-site Onsens, saw an amazing sunrise on last day at hotel. Would come back to Hotel New Akao if going to Atami again. "

"Right from the beginning, the staff was very helpful! Whether it was with transportation requests or restaurant recommendations for take-out, the person at the front desk looked at multiple options and worked with us until a solution was found. "