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"We had a fantastic stay at this property. The location can’t be better: near the main shopping/restaurants in the area and the train station. Happy we stayed here rather than up in Gora, which would have made travel and food more difficult. We got a private bath, which we enjoyed. We also splurged on the kaiseiki meal, which we enjoyed immensely. Breakfast was also very good: more western options than we expected. We had the updated Japanese/Western room and thought it was luxurious. I’ve seen others complain thing were worn and old-fashioned but we didn’t really find that the case. Highly recommended "

"Excellent staffs and super friendly ppl. Love everything about the area. "

"Spa hotel, amazing facilities, great rooms "

"Amazing views of mount fuji! Only recommendation is to make dinner reservations in advance since there is not food available if you don’t have a reservation and there is nothing near the hotel."

"This was a beautiful stay. Very clean, great amenities. The location is very close to the pirate boat cruise and the ropeway. "

"Staff was excellent. Free breakfast 👍 Room was bigger than expected. "

"Plenty of free parking. Modern design and amenities. Contactless check-out via a machine is available "

"The food is really good.Staff not really friendly "

"There really isn’t anything nearby our hotel. no convenient store. It is very quiet and peaceful. Be mindful of this before you book in Gora Otherwise this place is exceptional. It is very clean. We were stunned by the interior design and lighting design. Everything feels brand new including both main building and Ayakan, which is where we stayed. Dinner were 6 course meals. Food came very fast and we have our next course within seconds of finishing our previous course. Would "