Castles in Ontario

"Great room,"

"Rooms were very spacious. Staff were very friendly. Great hotel "

"They don’t have any ice machines anywhere on property. They will not give you an ice bucket unless you buy their wine. It’s actually ridiculous. They will give you a cup of ice ir a bag of ice that melts all over your room. Check in is a hassle. This hotel is lacking and needs big improvements….not that impressed"

"Very clean room and helpful and professional staff"

"Ended up staying here after having to leave another extremely unsafe hotel - and thank goodness we did. We spoke to a lady named Rose on the phone, explained our situation and she ensured we were set up when we got there with the front desk. The gentleman at the front, Roy - was an absolute sweetheart and after hearing the horrors we went through he provided us with free upgrades and a few perks so he ensured our stay was nothing like the last place. An hour after we checked in, we heard the phone ring only for it to be Roy ensuring the room was up to our standards, clean, and we felt safe here - it was the sweetest gesture ever. The hotel is BEAUTIFUL and spotless - it screams luxury. 10/10 would stay again, the staff are lovely, everything is so close to walking distance or shirt uber. It wasn’t too expensive compared to some and had a pool and everything we didn’t even get to try because there was so much to do!"

"The rooms were kinda small but very clean"

"Don't be fooled by your hotel price that you are quoted! It's plus amenities fees of over $200 for 2 nights, plus parking. Also, we ordered room service once. It should of been $85 with tip but it was $120 because of taxes and other misc fees. Also, they charged my credit card $800 for the hold and when we checked out and paid with a different credit card. It was 996$ for 2 nights. They told me the $800 hold would be taken off in a week or so. I booked my 2 night stay at 263$ a night. Although i liked the view and bigger tub, the carpet and furniture was very worn! I would not recommemd dealing with this hotel. When i called to speak to someone they were very rude!"

"Room was clean! Eva was amazing! It was my sons 13th birthday and she had a piece of cake ordered to the room… it made his day!! And ours too… honestly its the little things sometimes. We always book the sheraton when staying in Niagara. Love the convenience of everything…thank you!"

"Nice view, clean room, accessible to the casino"